Mark Croucher Email
Director of Planning and Customer Experience @ P&O Cruises
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Mark Croucher Location
- West Malling, GB
Mark Croucher Work
- 2025 -now Director of Planning and Customer Experience @
- 2021 -2025 Assistant Director - Customer Experience @
- 2019 -2021 Head of Customer Experience @ Virgin Holidays
- 2016 -2018 Senior Manager - Customer Experience @
- 2011 -2016 Customer Experience Manager @
- 2010 -2011 Internal Communications Business Partner @
- 2007 -2010 Business Change Executive @
- 2000 -2007 Customer Services Team Manager @
Mark Croucher Education
- CIM | The Chartered Institute of Marketing
Diploma in Marketing (Marketing)
2012-2012 - APM
Certificate in Project Management (Business/Commerce, General)
2011-2010 - Chatham Grammar School
Magistr (Mgr.) (Information Technology)
2004-2010 - Cowry Academy
Foundation in Behavioural Science
Mark Croucher Skills
- Stakeholder Management
- Customer Experience
- Airlines
- Team Management
- Team Leadership
- Change Management
- Employee Engagement
- Management
- Coaching
- Project Management
- Event Management
- Loyalty Marketing
- Performance Management
- Strategy
- Aviation
- Customer Service
- Business Process Improvement
- Business Strategy
- Training
- Operations Management
- CRM
- Program Management
- Call Centers
- Airports
- Marketing
- Internal Communications
- Commercial Aviation
- Product Management
- Corporate Communications
- Project Delivery
- Civil Aviation
- Project Planning
- Process Improvement
- Social Media
- Marketing Communications
- Leadership
- Microsoft Office
- Senior Stakeholder Management
- Analytical Skills
- Customer Insight
- NPS
- Customer Journey Mapping
- Strategic Planning
- Customer Research
- Product Development
Mark Croucher Summary
- Mark Croucher, based in West Malling, GB, is currently a Director of Planning and Customer Experience at P&O Cruises. Mark Croucher brings experience from previous roles at NHS Blood and Transplant, Virgin Holidays and Virgin Atlantic. Mark Croucher holds a 2012 - 2012 Diploma in Marketing in Marketing @ CIM | The Chartered Institute of Marketing. With a robust skill set that includes Stakeholder Management, Customer Experience, Airlines, Team Management, Team Leadership and more. Mark Croucher has 2 emails on RocketReach.
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