Director of Help Desk and ITSM @ (January 2020 - June 2023)
Director of IT @ (March 2018 - October 2019)
Senior Technical Manager @ (September 2015 - March 2018)
Technical Manager @ (August 2014 - September 2015)
Sr Technology Support Analyst - Deployment and Migration Acquisition Support Lead @ (January 2007 - August 2014)
Sr Technology Support Analyst - Migration and Acquisition Nighttime Support Lead @ (January 2006 - January 2007)
Sr Technology Support Analyst - New Hire Build Team Lead @ (January 2005 - January 2006)
PC and LAN Analyst II @ (January 2002 - January 2005)
PC and LAN Analyst @ (January 1998 - January 2002)
Computer Operator @ (January 1996 - January 1998)
Mailroom Lead @ (February 1994 - January 1996)
Mark Crider Skills
Performance Management
Cross-functional Team Leadership
Information Technology
Data Analysis
IT Management
Project Planning
Troubleshooting
Problem Management
Kanban
Business Analysis
Technical Support
Hiring
Incident Management
Process Management
Change Management
Project Management
Knowledge Management
ITIL
Agile Methodologies
Agile & Waterfall Methodologies
IT Operations
Budget Management
Tableau
SQL
Microsoft Excel
Microsoft PowerPoint
SharePoint
Visio
Leadership
Management
Training & Development
Global Cross-Functional Team Leadership
Data Analytics
Problem Analysis
Continuous Process Improvement
Process Redesign
Employee Learning & Development
Deployment Planning
Deployment Strategies
SharePoint Administration
ServiceNow
Altiris
Bitlocker
Information Systems
Collaboration
Integrity
Influencing
Big Data Analytics
Mark Crider Summary
Mark Crider, based in Maryland Heights, MO, US, is currently a Director Information Security at Reinsurance Group of America, Incorporated. Mark Crider brings experience from previous roles at Reinsurance Group of America, Incorporated and UnitedHealth Group. With a robust skill set that includes Performance Management, Cross-functional Team Leadership, Information Technology, Data Analysis, IT Management and more. Mark Crider has 2 emails and 1 mobile phone numbers on RocketReach.
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