Mark Cordeiro Location
- Kirkland, WA, US
Mark Cordeiro Work
- 2025 - now Director of Operations @
- 2019 - 2024 Head of Customer Service and Experience @
- 2017 - 2019 Contact Center Manager @
- 2016 - 2017 Senior Manager, Customer Care Operations @
- 2015 - 2016 Senior Manager, Client Services and Customer Support @
- 2011 - 2014 Senior Manager, Customer Operations @
- 2008 - 2011 Senior Manager, Business Operations @
- 2006 - 2008 Outbound Marketing Manager @
- 2001 - 2006 Client Services Manager @
- 1997 - 2001 Call Center Trainer @
Mark Cordeiro Education
- Northeastern University
Mark Cordeiro Skills
- Customer Service Management
- Contact Center Operations
- Contact Center Management
- Business Operations
- Contact Center Optimization
- Analytics
- E-commerce
- Management
- Sales Operations
- Cross-functional Team Leadership
- Process Improvement
- Customer Experience
- Content Management
- Web Analytics
- Account Management
- Customer Service
- Call Centers
- CRM
- Customer Acquisition
- Training
- B2B
- Customer Satisfaction
- Leadership
- Project Management
- Marketing
- E Commerce
- Social Media
- Graphic Design
- Sales
- User Experience
- Business Development
- Healthcare
- Microsoft Excel
- Cross Functional Team Leadership
- Design
- Services
- Six Sigma
- Customer Relationship Management Crm
- Team Building
- Procedure Development
- Salesforce.com
- Kpi Dashboard Development
- Training and Development
- Customer Retention
- Business Analysis
- Global E Commerce
- Team Leadership
- Customer Service Training
- Lead Generation
- Strategic Planning
- Operations Management
- Program Management
- Change Management
- Policies and Procedures Development
- Onboarding
- Customer Engagement
- Coaching
- Lean Six Sigma
- Business to Business B2b
- Customer Service Operations
- Hiring
- Business to Business
- Customer Relationship Management
Mark Cordeiro Summary
- Mark Cordeiro, based in Kirkland, WA, US, is currently a Director of Operations at Bridging Success. Mark Cordeiro brings experience from previous roles at Shutterfly, Inc., AmeriGas, Purple Communications, Inc and POS Portal. Mark Cordeiro holds a Northeastern University. With a robust skill set that includes Customer Service Management, Contact Center Operations, Contact Center Management, Business Operations, Contact Center Optimization and more. Mark Cordeiro has 2 emails and 1 mobile phone numbers on RocketReach.
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Director of Operations
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