Mark Cobb Email
Contact Centre Manager (Head of Customer Contact) @ Northern Powergrid
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Mark Cobb Location
- Haswell, GB
Mark Cobb Work
- 2022 - now Contact Centre Manager (Head of Customer Contact) @
- 2019 - 2022 Head of SRH and Partner Performance @
- 2016 - 2022 Service Manager @
- 2015 - 2016 Head of Client Services @
- 2014 - 2015 Head of Site @
- 2014 - 2014 Contact Centre Manager @
- 2011 - 2013 Head of Recognition and Employee Experience @ Everything Everywhere Ltd
- 2010 - 2011 Engagement Manager @ Everything Everywhere Ltd
- 2008 - 2010 Engagement Planner @ Everything Everywhere/Orange
- 1999 - 2008 Operations Manager @
- 1998 - 1999 Team Manager @ Orarnge
Mark Cobb Education
- Harrogate College
A' Level Modern History (A' Level Modern History)
1991 - 1992 - Harrogate Grammar School
Secondary education (Secondary education)
1984 - 1989
Mark Cobb Skills
- Leadership
- Customer Experience
- Stakeholder Management
- Employee Engagement
- Incentive Programs
- Sales
- Telecommunications
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Fundraising
- Strategic Planning
- Strategy
- Employee Recognition
- Workforce Management
- GSM
- Operations Management
- Contact Centers
- Program Management
- Training
- Time Management
- Change Management
- Customer Service
- Project Planning
- Budgets
- Management
- Teamwork
- Coaching
- Strategic Communications
- Outsourcing
- Call Centers
- Service Delivery
- Recruiting
- Analysis
- Charity
- Project Delivery
- Performance Management
Mark Cobb Summary
- Mark Cobb, based in Haswell, GB, is currently a Contact Centre Manager (Head of Customer Contact) at Northern Powergrid. Mark Cobb brings experience from previous roles at npower and Hinduja Global Solutions. Mark Cobb holds a 1991 - 1992 A' Level Modern History in A' Level Modern History @ Harrogate College. With a robust skill set that includes Leadership, Customer Experience, Stakeholder Management, Employee Engagement, Incentive Programs and more. Mark Cobb has 1 emails on RocketReach.
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Others Named Mark Cobb
Mark Cobb
Founding Partner
Atlanta, GA, US
Top Northern Powergrid Employees
Anjan Pakhira
Head of Data
Newcastle upon Tyne, GB
Jodie Coe
Director of People and Change
Newcastle upon Tyne, GB
Paul McGinlay
Director of Regional Operations
Harrogate, GB
David Pickles
Head of Commercial Management
Harrogate, GB
Rebecca White
Head of Regulatory Compliance
United Kingdom
Ellen Bishop
CEO Office Lead
York, GB
Louise Lowes
Director of Customer Service
United Kingdom
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