Mark Cobb Email
Contact Centre Manager (Head of Customer Contact) @ Northern Powergrid
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Mark Cobb Location
- Haswell, GB
Mark Cobb Work
- Contact Centre Manager (Head of Customer Contact) @ (April 2022 - Present)
- Head of SRH and Partner Performance @ (April 2019 - July 2022)
- Service Manager @ (August 2016 - July 2022)
- Head of Client Services @ (August 2015 - May 2016)
- Head of Site @ (August 2014 - August 2015)
- Contact Centre Manager @ (June 2014 - August 2014)
- Head of Recognition and Employee Experience @ Everything Everywhere Ltd (December 2011 - June 2013)
- Engagement Manager @ Everything Everywhere Ltd (August 2010 - December 2011)
- Engagement Planner @ Everything Everywhere/Orange (August 2008 - August 2010)
- Operations Manager @ (October 1999 - August 2008)
- Team Manager @ Orarnge (January 1998 - October 1999)
Mark Cobb Education
- Harrogate College
A' Level Modern History (A' Level Modern History)
1991-1992 - Harrogate College
(A' Level Modern History)
1991-1992 - Harrogate Grammar School
Secondary education (Secondary education)
1984-1989
Mark Cobb Skills
- Leadership
- Customer Experience
- Stakeholder Management
- Employee Engagement
- Incentive Programs
- Sales
- Telecommunications
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Fundraising
- Strategic Planning
- Strategy
- Employee Recognition
- Workforce Management
- GSM
- Operations Management
- Contact Centers
- Program Management
- Training
- Time Management
- Change Management
- Customer Service
- Project Planning
- Budgets
- Management
- Teamwork
- Coaching
- Strategic Communications
- Outsourcing
- Call Centers
- Service Delivery
- Recruiting
- Analysis
- Charity
- Project Delivery
- Performance Management
Mark Cobb Summary
- Mark Cobb, based in Haswell, GB, is currently a Contact Centre Manager (Head of Customer Contact) at Northern Powergrid. Mark Cobb brings experience from previous roles at npower, RWE npower, Hinduja Global Solutions and HGS - Hinduja Global Solutions. Mark Cobb holds a 1991 - 1992 A' Level Modern History in A' Level Modern History @ Harrogate College. With a robust skill set that includes Leadership, Customer Experience, Stakeholder Management, Employee Engagement, Incentive Programs and more. Mark Cobb has 1 emails on RocketReach.
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Top Northern Powergrid Employees
Mark Nicholson
Head of Smart Grid Implementation
Newcastle upon Tyne, GB
Steve McDonald
Director of Programme Delivery
Castleford, GB
Julia Potts
Head of HR Operations
Sunderland, GB
Paul Fitton
Director of Digital and Innovation
Newcastle upon Tyne, GB
Anjan Pakhira
Head of Data
Newcastle upon Tyne, GB
Jodie Coe
Director of People and Change
Newcastle upon Tyne, GB
Paul McGinlay
Director of Regional Operations
Harrogate, GB
Heather Woodhead
General Manager
Doncaster, GB
Phil Green
Head of Cyber Security
Kingston upon Hull, England, GB
Rebecca White
Head of Regulatory Compliance
United Kingdom
Ellen Bishop
CEO Office Lead
York, GB
Louise Lowes
Director of Customer Service
United Kingdom
Mark Langdown
Head of Service Operations
Ponteland, GB
Shaun Sproates
Interim General Manager (North Yorkshire Region)
Newton Aycliffe, GB
Emily Scott
Head of Employee Relations
Thirsk, GB
Paul Hamlin
Head of Talent Acquisition
Morpeth, GB
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