Managing Director @ (September 2007 - October 2020)
Operations Manager @ (September 1998 - February 2001)
BPeSA Board @ (November 2018 - March 2024)
Associate Sales Director @ Phones 4u (April 2004 - August 2007)
Area Manager @ (February 2001 - April 2004)
Mark Chana Education
Purdue University
Master of Engineering (MEng) (Biochemical Engineering)
1997-1998
UCL
Bachelor of Engineering (BEng) (Biochemical Engineering)
1994-1997
Mark Chana Skills
Contact Centers
IVR
Sales Management
Management
Call Centers
Customer Experience
Call Center
BPO
Customer Service
Project Management
Negotiation
Performance Management
Outsourcing
Workforce Management
Business Strategy
Telemarketing
Recruiting
Team Management
Account Management
Inbound Marketing
Mark Chana Summary
Mark Chana, based in Dubai, AE, is currently a Chief Operating Officer at CCI Global. Mark Chana brings experience from previous roles at CCI South Africa, Nestle S.A., BPESA and Phones 4u. Mark Chana holds a 1997 - 1998 Master of Engineering (MEng) in Biochemical Engineering @ Purdue University. With a robust skill set that includes Contact Centers, IVR, Sales Management, Management, Call Centers and more. Mark Chana has 2 emails on RocketReach.
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