Director, Workforce Management @ (June 2013 - April 2017)
Senior Manager @ (January 2010 - June 2013)
Operations Lead @ (September 2007 - January 2010)
Mark Capulong Skills
Business Process Improvement
Change Management
Customer Service
Business Analysis
Contact Centers
Leadership
Business Process Outsourcing (BPO)
Performance Management
Business Management
Project Management
Service Delivery
Operations Management
Workforce Management
Mark Capulong Summary
Mark Capulong, based in Metro Manila, Philippines, is currently a Sr. Executive - Workforce Command Center at Accenture. Mark Capulong brings experience from previous roles at Sutherland Global Services, Sitel Philippines and Shell. With a robust skill set that includes Business Process Improvement, Change Management, Customer Service, Business Analysis, Contact Centers and more. Mark Capulong has 3 emails on RocketReach.
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