2009 -
2014 Customer Service Manager @ Elite Telecom
2007 -
2009 Service Delivery Support Manager @ THUS, a Cable&Wireless business
2006 -
2007 Customer Service Manager @ Your Communications
2002 -
2006 Order Management Team Leader @ Your Communications
2000 -
2002 Analyst @ ntl
1998 -
2000 Sales Support team leader @ first contact
Mark Burke Education
Lancaster College 1997
-
1998
Mark Burke Skills
Business Process Improvement
Leadership
Service Delivery
Sales Operations
Customer Service
Call Centers
Telecommunications
Customer Experience
Managed Services
VoIP
Contact Centers
Unified Communications
Telephony
IVR
MPLS
Account Management
Call Center
Cloud Computing
New Business Development
Stakeholder Management
Program Management
Strategy
Public Speaking
Management
Strategic Planning
Mark Burke Summary
Mark Burke, based in United Kingdom, is currently a Service Delivery Manager - EMEA at ProofID. Mark Burke brings experience from previous roles at ProofID. Mark Burke holds a 1997 - 1998 Lancaster College. With a robust skill set that includes Business Process Improvement, Leadership, Service Delivery, Sales Operations, Customer Service and more. Mark Burke has 2 emails on RocketReach.
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