Mark Brannen Email
Associate Director, Contact Centre Operations @ BGL Group
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Mark Brannen Location
- York, GB
Mark Brannen Work
- Associate Director, Contact Centre Operations @ (September 2017 - Present)
- Senior Manager (Head of Site) @ (October 2013 - September 2017)
- Contact Centre Manager @ (February 2008 - October 2013)
- Performance Coach Manger @ (November 2006 - January 2008)
- Customer Service Manager @ (September 1999 - March 2006)
Mark Brannen Skills
- Award Winner
- Business Case Development
- CRM
- Call Center Administration
- Call Center Development
- Change Management
- Coaching
- Community Engagement
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Employee Engagement
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Management
- Mentoring
- Multi-site
- Operational Efficiency
- Operational Strategy
- Operations Management
- Outsourcing
- Partner Relationship Management
- People Development
- People Management
- Performance Management
- Presentation Skills
- Project Delivery
- Project Management
- Sales
- Sales Management
- Service Delivery
- Stakeholder Engagement
- Stakeholder Management
- Strategic Planning
- Strategic Thinking
- Team Leadership
- Team Management
- Telephony
- Web Chat
- Workforce Management
- Emails
- External Audit
- Sarbanes Oxley Act
- Mobiles Marketing
- Musikproduktion
- Musikbranche
- Risk Management
- Online Poker
Mark Brannen Summary
- Mark Brannen, based in York, GB, is currently a Associate Director, Contact Centre Operations at BGL Group. Mark Brannen brings experience from previous roles at BGL Group and Orange. With a robust skill set that includes Award Winner, Business Case Development, CRM, Call Center Administration, Call Center Development and more. Mark Brannen has 1 emails on RocketReach.
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