Mark Blythe Email & Phone Number
Global Product Director - CS Foundations and Product Ops @ Airbnb
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Mark Blythe Location
- West Kilbride, GB
Mark Blythe Work
- Global Product Director - CS Foundations and Product Ops @ (June 2025 - Present)
- Global Director CS Internal Product and Strategy @ (May 2024 - June 2025)
- Global Director of CS Workforce Optimisation @ (March 2022 - June 2024)
- Director of Global Service Performance @ (March 2018 - March 2022)
- CX - Head of Global Planning and Operational Change Management @ (November 2016 - March 2018)
- Head of Global Planning and Genesys Business Readiness Program Manager (iterim ) - Business Technology @ (October 2015 - November 2016)
- Ember Specialist Consultant @ (August 2015 - October 2015)
- Consultant (Contract) @ (July 2015 - August 2015)
- Complaints Service Owner @ (October 2014 - June 2015)
- Head of Service Demand Planning @ (January 2012 - June 2015)
- Work Force Planning, Routing and CS Analytics Manager @ (April 2010 - January 2012)
- Service Strategy Manager @ (October 2009 - April 2010)
- Self Service Manager @ (June 2008 - October 2009)
- MI and Analysis Manager @ (June 2006 - June 2008)
- Systems Manager @ (March 2003 - June 2006)
- Systems Co ordinator @ (November 2001 - March 2003)
- Operational Manager @ one 2 one (June 2000 - November 2001)
- Planning Manager @ Safeway plc (January 1994 - June 2000)
Mark Blythe Education
- Business Degree
BA (Business Studies)
2003-2005 - Glasgow Caledonian University
Degree (Business)
2003-2005
Mark Blythe Skills
- ACD Management
- Analytics
- Aspect ACD
- Avaya
- Business Analysis
- Business Case
- Business Planning
- Business Process Improvement
- CRM
- CTI
- Call Center
- Capacity Planning
- Contact Centers
- Contact Centre
- Contact Centre Plannning
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Data Analysis
- Forecasting
- Genesys
- IVR
- Key Performance Indicators
- Management
- Mobile Communications
- Mobile Devices
- Mobile Phone Industry
- Mobile Phone Software
- Multi Channel Planning
- Operations Management
- Performance Management
- Plannning
- Process Improvement
- Process Management
- Program Management
- Project Delivery
- Project Management
- Requirements Analysis
- Resource Management
- Self service Experience Design
- Service Delivery
- Service Management
- Stakeholder Management
- Strategic Planning
- Team Leadership
- Telecommunication Services
- Telecommunications
- Telecommunications Management
- Telecommunications Policy
Mark Blythe Summary
- Mark Blythe, based in West Kilbride, GB, is currently a Global Product Director - CS Foundations and Product Ops at Airbnb. Mark Blythe brings experience from previous roles at Airbnb. Mark Blythe holds a 2003 - 2005 BA in Business Studies @ Business Degree. With a robust skill set that includes ACD Management, Analytics, Aspect ACD, Avaya, Business Analysis and more. Mark Blythe has 2 emails and 2 mobile phone numbers on RocketReach.
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