Director - Contact Centers @ (June 2011 - April 2013)
Manager, HR Business Partner @ (April 2011 - June 2011)
Human Resources Manager @ (October 2009 - April 2011)
GM of Operations @ (March 2009 - October 2009)
Director of Operations @ (July 2008 - February 2009)
Director of Operations @ (May 2000 - April 2008)
Call Center Operations Management @ Turner Vision LLC (June 1995 - April 2000)
Mark Belcher Education
Concord University
Mark Belcher Skills
Call Center
Workforce Management
Customer Experience
Recruiting
Deferred Compensation
Performance Management
Vendor Management
BPO
Team Management
Customer Satisfaction
Call Centers
Cross-functional Team Leadership
Operations Management
Process Improvement
Leadership Development
Contact Centers
Employee Relations
Leadership
Employee Engagement
Team Building
Customer Retention
Employee Training
Business Analysis
Human Resources
Training
Talent Management
Program Management
Change Management
Telecommunications
Outsourcing
Management
Onboarding
Talent Acquisition
CRM
Call Center Development
Coaching
Succession Planning
Applicant Tracking Systems
Team Leadership
Strategy
Workforce Planning
Hiring
Business Process Improvement
Sourcing
Account Management
Time Management
Organizational Development
Interviews
Service Delivery
Training Delivery
Communications
Program Manager
Operations
Cross Functional Team Leadership
Services
Mark Belcher Summary
Mark Belcher, based in Princeton, WV, US, is currently a Chief Customer Success Architect at Inspiro. Mark Belcher brings experience from previous roles at Ticketmaster Entertainment, T-Mobile and Dish Network. Mark Belcher holds a Concord University. With a robust skill set that includes Call Center, Workforce Management, Customer Experience, Recruiting, Deferred Compensation and more. Mark Belcher has 4 emails and 6 mobile phone numbers on RocketReach.
Looking for a different Mark Belcher?
Find contact details for 700 million professionals.