Mark Behrens Email & Phone Number

Technology Fellow @ Deloitte

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Mark Behrens Location

Aurora, CO, US

Mark Behrens Work

2023 -now Technology Fellow @
2018 -now Adjunct Professor, University College @
2018 -2020 Specialist Master @
2020 -2023 Specialist Leader @
2001 -2018 Owner @
2000 -2001 Vice President @ Experio Solutions (Hitachi Consulting)
1995 -2000 Principal @
1993 -1995 Chief Information Officer @ Education Loan Services
1990 -1993 Manager @
1985 -1990 Project Manager @ Kemper Financial Services

Mark Behrens Education

University of Chicago 1986-1991
Bradley University 1981-1983

Mark Behrens Skills

Quality Management
Customer Relationship Management Crm
Team Building
Consulting
Workforce
Channel
Technology Planning
Call Center
Vendors
Sales
Community
Reduced Costs
Cost
Pso
CTI
Contact Center Technology
Mentoring
Finance
Performance Issues
Return on Investment
Data Mapping
Mainframe
Implementation Methodology
Driving
Executive Positions
Strategy Alignment
ACD
PBX
Amdocs Clarify
Contact Centers
P&l Management
Temporary Placement
Cross Functional Team Leadership
Facilitation
Organizational Structure
Assessment
Detection
Canadian
Issue Resolution
Voice of the Customer
Management
Design
Outsourcing
Calls
Resume
Desktop Computers
SMS
Chat
CRM
Commercial Lending
Integration
Leadership
Loan Servicing
Digital Channels
IT Strategy
System Requirements
Requirements Analysis
Accounting
Workflow
Data Center
Supplier Evaluation
Detail Oriented
Escalation
Forecasting
System
Self Service
Business Services
Relationship Management
Staff Management
Telecommunications
Speech Analytics
Team Leadership
Strategy
Workforce Management
Management Consulting
Consolidation
Containment
Budgeting
Testing
Denver
Deloitte
Training
Contact Center Operations
Customer Service
Contract Negotiation
Data Center Operations
Solution
Scheduling
Project Management
Ratios
Call Centers
Wfo
Chicago
Loans
Analysis
Hardware
Strategic Vision
IT Management
Calling
Houston
RFP
Content Management
Management System
Customer Interaction
Project Reviews
Secondary Market
Applications
Thought Leadership
Technology Evaluation
Business Development
Communication
Business Analysis
Negotiation
Active
Speech
Quality Assurance
Strategic Planning
Cost Savings
Business Process Analysis
Digital Imaging
Operations
Licensing
Pipeline Management
Marketing
Colorado
Mso
Outplacement
Change Management
Business Intelligence
Business Case
Technical Support
Project Planning
Project
Business Process Improvement
Contractual Agreements
Social Selling
Service Levels
Analytics
Standardization
Presentations
Staff Retention
LinkedIn
Responsibility
Customer Experience
Makes Things Happen
Roadmap
Practice Management
Data Warehousing
Personal Services
Cables
Portfolio
ITIL
Board Presentations
High Quality
Start Ups
Hiring Staff
Reviews
Investments
Vendor Management
Technology Enhancements
Payment Card Processing
Process Improvement
Dallas
Software
Concurrent
Financial Services
Technology Knowledge
Compliance
Span
Business Process Management
Net Promoter Score
IVR
Business Planning
Knowledge Base
Program Management
Software Consulting
Business Process
Client/server
Interest Rates
Strategic Thinking
Budgets
Business Strategy
SaaS
Advocate
Risk
Software Development
Marketing Strategy
Custom Work
Mergers and Acquisitions
Multi Site
Solution Architecture
Recruiting
Evaluation
Siebel
Performance Management
Customer Relationship Management

Mark Behrens Summary

Mark Behrens, based in Aurora, CO, US, is currently a Technology Fellow at Deloitte. Mark Behrens brings experience from previous roles at University of Denver, Deloitte and TriSynergy Consulting LLC. Mark Behrens holds a 1986 - 1991 University of Chicago. With a robust skill set that includes Quality Management, Customer Relationship Management Crm, Team Building, Consulting, Workforce and more. Mark Behrens has 2 emails and 3 mobile phone numbers on RocketReach.