2012 -2016 Claims IT Tier 2 @ Sr Analyst, IT Operations
2009 -2012 IT Service Desk Analyst @
2009 -2009 Customer Service Representative @
Mark Arrowsmith Education
Eastmoor Academy HS 2001-2005
Eastmoor Academy High School
High School Diploma (College/University Preparatory and Advanced High School/Secondary Diploma Program)
2001-2005
Mark Arrowsmith Skills
Information Technology
ITIL
Lotus Notes
Customer Satisfaction
Ibm 3270
Incident Management
Troubleshooting
Software Documentation
Visio
SQL DB2
Microsoft Access
Wireless Networking
AS400 system
Customer Service
Windows 7
Technical Support
ITIL v3 Foundations Certified
Windows XP Pro
Call Centers
Kepner Tregoe
IT Service Management
Databases
Mark Arrowsmith Summary
Mark Arrowsmith, based in Columbus, OH, US, is currently a Site Reliability Engineer - P and C Claims and Shared Services at Nationwide. Mark Arrowsmith brings experience from previous roles at Nationwide, Nationwide Insurance and Sr Analyst, IT Operations. Mark Arrowsmith holds a 2001 - 2005 Eastmoor Academy HS. With a robust skill set that includes Information Technology, ITIL, Lotus Notes, Customer Satisfaction, Ibm 3270 and more. Mark Arrowsmith has 2 emails on RocketReach.
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