Mark Alpern Email & Phone Number
COO and Co-founder @ Cinareo
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Mark Alpern Location
- Whitby, ON, CA
Mark Alpern Work
- 2022 -now COO and Co-founder @
- 2012 -2026 Partner - Business and Service Transformation Architect @ ForwardVu Solutions
- 2000 -2024 Academic Coach - Strategic Management and Project Management @
- 2010 -2012 Senior Vice President - Strategic Initiatives @ HGS
- 2008 -2009 Executive Vice President @
- 2003 -2008 Senior Vice President - Canada @ ICT Group
- 2000 -2002 Vice President - Customer Care and Quality @
- 1981 -1999 Director, Customer Care @ TELUS (formerly Edmonton Telephones / ED TEL)
Mark Alpern Education
- Walden University
Doctor of Business Administration (DBA) (Information Systems Management with research interests in Digital Transformation in government)
2017-2020 - Athabasca University
Master of Business Administration (Business Administration and Management, General)
1996-1999
Mark Alpern Skills
- Workforce Management
- Capacity Management
- Financial Analysis
- Resource Planning
- Workforce Planning
- Marketing Strategy
- Entrepreneurship
- User Experience (UX)
- CRM
- Strategic Planning
- Program Management
- Business Process Improvement
- Strategy
- Management
- Operations Management
- Process Improvement
- Project Management
- Performance Management
- Training
- Leadership
- Call Center
- Telecommunications
- Six Sigma
- Call Centers
- Customer Satisfaction
- Forecasting
- Business Transformation
- Service Delivery
- Quality Assurance
- Budgets
- Sales
- Executive Management
- Human Resources
- Customer Relationship Management (CRM)
- Contact Centers
- Change Management
- Qualitative & Quantitative Research Methodologies
- Business Analysis
- Microsoft Word
- Customer Relationship Management Crm
- Public Speaking
- Customer Relationship Management
Mark Alpern Summary
- Mark Alpern, based in Whitby, ON, CA, is currently a COO and Co-founder at Cinareo. Mark Alpern brings experience from previous roles at ForwardVu Solutions, Athabasca University, HGS and Teleperformance. Mark Alpern holds a 2017 - 2020 Doctor of Business Administration (DBA) in Information Systems Management with research interests in Digital Transformation in government @ Walden University. With a robust skill set that includes Workforce Management, Capacity Management, Financial Analysis, Resource Planning, Workforce Planning and more. Mark Alpern has 1 emails and 1 mobile phone numbers on RocketReach.
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