Marjorie Sequeira Email & Phone Number
Sr. Customer Experience Manager @ iCare Health Solutions, a VSP Vision™ company
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Marjorie Sequeira Location
- Miami, FL, US
Marjorie Sequeira Work
- 2023 -now Sr. Customer Experience Manager @
- 2018 -2023 Operations Manager @
- 2008 -2017 Call Center Supervisor @
- 2005 -2008 Supervisor @
Marjorie Sequeira Education
- Florida International University
Bachelor of Business Administration - BBA (Business Administration and Management, General)
- Miami Dade College
Associate of Science - AS
Marjorie Sequeira Skills
- Business-to-Business (B2B)
- Business Reviews
- Interpersonal Skills
- Customer Engagement
- Time Management
- Problem Solving
- Performance Metrics
- Account Management
- Operational Excellence
- Customer Analysis
- Continuous Improvement
- Workforce Planning
- Customer Experience Management
- Sales Operations
- Management
- Change Management
- Business Strategy
- Customer Success
- Data Analytics
- Sales Management
- Supervisory Skills
- Executive Relationships
- Planning
- Employee Relations
- Customer Retention
- Call Center Administration
- Customer Support
- Business Relationship Management
- Business Management
- Customer Service Operations
- Service Improvement
- Business Administration
- Coaching
- Call Center Development
- Client Services
- Customer Service Management
- Communication
- Customer Loyalty
- Business Intelligence (BI)
- Customer Satisfaction
- Analytics
- Budgeting
- Production Planning
- Employee Training
- Client Development
- Performance Appraisal
- Identifying New Opportunities
- Performance Management
- Recruiting
- People Management
- Contact Center Operations
- Workforce Management
- Process Excellence
- Service-Level Agreements (SLA)
- ACD
- Customer Experience
- Attention to Detail
- Medical Terminology
- Process Improvement
- Customer Service
- Contact Centers
- Customer Relationship Management (CRM)
- Client Relations
- Capacity Planning
- Contact Center Management
- Real-time Monitoring
- Operations Management
- Scheduling Management
Marjorie Sequeira Summary
- Marjorie Sequeira, based in Miami, FL, US, is currently a Sr. Customer Experience Manager at iCare Health Solutions, a VSP Vision™ company. Marjorie Sequeira brings experience from previous roles at Inktel Contact Center Solutions, Molina Healthcare and Leon Medical Centers. Marjorie Sequeira holds a Bachelor of Business Administration - BBA in Business Administration and Management, General @ Florida International University. With a robust skill set that includes Business-to-Business (B2B), Business Reviews, Interpersonal Skills, Customer Engagement, Time Management and more. Marjorie Sequeira has 2 emails and 2 mobile phone numbers on RocketReach.
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