Marius P Email
Head of Client Services and Support @ LAB Group
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Marius P Location
- Melbourne, VIC, AU
Marius P Work
- Head of Client Services and Support @ (January 2023 - Present)
- Service Desk and Operations Manager @ (May 2021 - December 2022)
- Product Support Operations Specialist @ (September 2019 - May 2021)
- Service Delivery and Support Leader @ (May 2008 - September 2019)
- IT Engineer @ (December 2002 - January 2008)
- Senior Credit Team Member @ (September 1999 - August 2002)
Marius P Education
- Unisa
Bachelor of Commerce (BCom) (Informatics)
2002-2011 - Hoerskool Kempton Park
Matric Diploma (Matric)
1994-1998
Marius P Skills
- Customer Success
- Communication
- Interpersonal Skills
- Key Performance Indicators
- Coaching & Mentoring
- Onboarding
- Technology Start-up
- Customer Satisfaction
- Account Management
- Software as a Service (SaaS)
- Data Analysis
- Business Analysis
- Troubleshooting
- JIRA
- Financial Markets
- Equities
- Requirements Analysis
- ITIL
- SDLC
- Integration
- Technical Support
- Financial Services
- Risk Management
- Electronic Trading
- Software Development
- Software Implementation
- Change Management
- Customer Relationship Management (CRM)
- Business Process
- Problem Management
- Technical Analysis
- Information Technology
- Change Control
- Service-Level Agreements (SLA)
- Derivatives
- Business Requirements
- Service Desk
- Incident Management
- SQL
- Trading Systems
- Microsoft Technologies
- Databases
- Management
- Client Relations
- Client Services
- Team Management
- Client Liaison
- Leader
- Team Leadership
- Business Relationship Management
- Problem Solving
- Helping Clients Succeed
- Client Rapport
- Helping Clients
- Client-focused
- Service Desk Management
- Market Data
- Customer Service
- Customer Service Management
- Service Operations
- Support Management
- Support Services Management
Marius P Summary
- Marius P, based in Melbourne, VIC, AU, is currently a Head of Client Services and Support at LAB Group. Marius P brings experience from previous roles at LAB Group, Iress and FNB South Africa. Marius P holds a 2002 - 2011 Bachelor of Commerce (BCom) in Informatics @ Unisa. With a robust skill set that includes Customer Success, Communication, Interpersonal Skills, Key Performance Indicators, Coaching & Mentoring and more.
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