Mario Smith Email & Phone Number
Director Workforce Planning and Analytics @ Visa
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Mario Smith Location
- Nashville, TN, US
Mario Smith Work
- 2020 - now Director Workforce Planning and Analytics @
- 2017 - 2020 Strategic Manager Planning and Analytics @
- 2015 - 2017 National Workforce Planning Manager @
- 2011 - 2015 Senior Strategic Planning Analyst @
- 2010 - 2011 Manager National Workforce Management @
- 2005 - 2010 Corporate Forecasting and Staffing Analyst @
- 2004 - 2005 Workforce Manager @ Ict Group
- 2003 - 2004 Resource Planning Analyst @
- 1997 - 2002 Service Level Analyst @ First American/Amsouth Bank
Mario Smith Education
- Middle Tennessee State University
B.A ( Business Administration Major Computer Information Systems)
1996 - 2004 - Whitehaven High
Diploma ( Marketing)
1990 - 1993
Mario Smith Skills
- Call Center
- Workforce Management
- Forecasting
- Scheduling
- Analysis
- Metrics
- Customer Service
- Customer Experience
- Capacity Planning
- Customer Relations
- Problem Solving
- Customer Satisfaction
- Excel
- Team Building
- Outlook
- Access
- Avaya
- PowerPoint
- Strategic Planning
- Vendor Management
- Operations Management
- Microsoft Office
- Word
- Data Analysis
- Vendor Relations
- Coaching
- Planning
- Inbound
- People Management
- Supervisory Skills
- Mentoring
- SLA
- Windows
- Performance Management
- Call Centers
- Management
- Process Improvement
- Training
- Analytics
- Team Leadership
- Customer Retention
- Contact Centers
- Software Documentation
- Employee Relations
- Salesforce.com
- Business Analysis
- Project Planning
- Cross-functional Team Leadership
- Process Scheduler
- Workforce
- Sales
- Reduced Costs
- ICT
- Adjustments
- eWFM
- Business Administration
- Violations
- Temporary Placement
- Cross Functional Team Leadership
- FedEx
- Simulations
- Client Driven
- Short
- Computer Information Systems
- Key Performance Indicators
- Routing
- Nashville
- Occupancy
- Networking
- Business Services
- Asset Allocation
- Reports
- Flat Patterning
- Strategy
- Microsoft Excel
- Policy
- American
- Reporting
- Stakeholders
- Global Operations
- Coordination
- 24x7
- Communication
- Home
- Schedules
- ERP
- Operations
- Increase Productivity
- Exceptions
- Avaya Technologies
- Data Driven Testing
- Measurements
- Responsibility
- Charter
- Agents
- Psychotherapy
- Queues
- Budgets
- Business Strategy
- Directions
- Meetings
- Multi Site
Mario Smith Summary
- Mario Smith, based in Nashville, TN, US, is currently a Director Workforce Planning and Analytics at Visa. Mario Smith brings experience from previous roles at First Horizon National Corporation, Comcast, Fedex and Charter Communications. Mario Smith holds a 1996 - 2004 B.A in Business Administration Major Computer Information Systems @ Middle Tennessee State University. With a robust skill set that includes Call Center, Workforce Management, Forecasting, Scheduling, Analysis and more. Mario Smith has 3 emails on RocketReach.
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