Mario Paz Email & Phone Number
Service Delivery Manager @ Atos
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Mario Paz Location
- St. Louis, MO, US
Mario Paz Work
- Service Delivery Manager @ (January 2020 - Present)
- Tower Service Manager @ (August 2016 - January 2020)
- End to End Continuous Improvement consultant (Lean Six Sigma) @ (February 2016 - August 2016)
- E2 E Continuous Improvement Consultant @ (February 2016 - August 2016)
- Infrastructure Management Manager @ (May 2013 - February 2016)
- Infrastructure Management Principal @ (September 2007 - May 2013)
- Infrastructure Management Principal @ Xerox Business Services (September 2007 - April 2013)
- System Administrator @ (March 2003 - September 2007)
- Ingeniero Windows @ (January 2000 - January 2007)
- Filed Engineer @ (January 1998 - January 2000)
Mario Paz Education
- tec milenio
Master (Information Technology Management)
2011-2013 - Universidad Tecmilenio
Master's degree (Information Technology)
2011-2013 - Universidad Autonoma de Nuevo Leon
Engineer's degree (Systems Administration Engineer)
1992-1998 - Universidad Autónoma de Nuevo León
Bachelor (System Administrator Engineer)
1992-1997
Mario Paz Skills
- Customer Engagement
- ServiceNow
- Communication
- Microsoft Office
- IT Operations
- Continuous Improvement
- Project Delivery
- Data Analysis
- System Administration
- Global Delivery
- Server Administration
- IT Strategy
- Service Improvement
- Network Infrastructure
- VMware vSphere
- Escalations Management
- IT Project & Program Management
- Incident Management
- Problem Management
- Critical Incident Stress Management
- Crisis Management
- Major Incident Management
- Audio Conferencing
- Key Performance Indicators
- Key Metrics
- Office 365
- Service Desk Management
- Ticketing Systems
- Customer Experience
- Identifying Issues
- Organization Skills
- Service-Level Agreements (SLA)
- Presentations
- Service Desk
- Partner Engagement
- Desktop Computers
- Desktop Support
- Stakeholder Management
- Customer Satisfaction (CSAT)
- Service Delivery Optimization
- IT Leadership
- Storage Area Network (SAN)
- Information Technology
- Problem Solving
- Windows
- Management
- Software Development Life Cycle (SDLC)
- ITIL
- Customer Satisfaction
- Infrastructure
- VMware
- Infrastructure Management
- Active Directory
- IT Management
- Service Delivery
- VMware Infrastructure
- Computer Science
- Service Delivery Management
- IT Service Management
- IT Infrastructure Management
- VMWare ESXi
- Windows Server
- Change Management
- Project Management
- Brocade
- Citrix Products
- Deep Learning
- Enterprise Resource Planning (ERP)
- Hyper-V
- Lean Six Sigma
- Microsoft Exchange
- Processes Development
- Root Cause Analysis
- SAP ERP
- Six Sigma
- Software Quality
Mario Paz Summary
- Mario Paz, based in St. Louis, MO, US, is currently a Service Delivery Manager at Atos. Mario Paz brings experience from previous roles at Atos. Mario Paz holds a 2011 - 2013 Master in Information Technology Management @ tec milenio. With a robust skill set that includes Customer Engagement, ServiceNow, Communication, Microsoft Office, IT Operations and more. Mario Paz has 1 emails and 1 mobile phone numbers on RocketReach.
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