Mario Davis Email & Phone Number
End User Support Services Manager @ Dimensional Fund Advisors
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Mario Davis Location
- Georgetown, TX, US
Mario Davis Work
- End User Support Services Manager @ (May 2022 - Present)
- Change and Incident Manager @ (January 2021 - January 2022)
- Senior Manager of Governance-National Service Desk @ (January 2018 - January 2021)
- Call Center Senior Manager - National Service Desk @ (January 2016 - January 2018)
- Senior Manager and Process Owner, Problem Management (ITIL) @ (January 2015 - January 2016)
- Senior Manager, Incident and Problem Management Processes (ITIL) @ (January 2013 - January 2015)
- Senior Incident Management Analyst (ITIL) @ (January 2012 - January 2013)
- Incident and Problem Management, ITIL Compliance and Reporting @ (January 2011 - January 2012)
Mario Davis Education
- Harvard University
- Harvard University
Certificate
- Cape Peninsula University of Technology
Mario Davis Skills
- Artificial Intelligence (AI)
- BMC Remedy
- Business Analysis
- Change Management
- Confluence
- Consultative Approach
- Critical Incident Stress Management
- Cross-functional Collaborations
- Customer Service
- Data Analysis
- Data Driven Testing
- Electronic Payment Processing
- IT Governance
- IT Operations
- IT Operations Management
- IT Service Delivery
- IT Service Management
- ITIL
- ITIL Process Implementation
- ITIL Service Design
- Incident Management
- Information Technology
- Jira
- Key Performance Indicators
- Leadership
- Lean IT
- Mentoring
- Microsoft Office
- NICET
- Objectives and Key Results (OKRs)
- Problem Management
- Process Analysis
- Process Automation
- Process Optimization
- Project Management
- Quality Assurance
- Release Management
- Remedy
- Requirements Analysis
- Risk Management
- Root Cause Analysis
- SDLC
- Service Delivery
- Service Delivery Management
- Service Desk
- Service Desk Management
- Service Improvement
- SmartIT
- Stakeholder Engagement
- Strategic Planning
- Team Leadership
- Troubleshooting
- Visio
- WebEx
- Workday
- Sla
Mario Davis Summary
- Mario Davis, based in Georgetown, TX, US, is currently a End User Support Services Manager at Dimensional Fund Advisors. Mario Davis brings experience from previous roles at Nomi Health and Charles Schwab. Mario Davis holds a Harvard University. With a robust skill set that includes Artificial Intelligence (AI), BMC Remedy, Business Analysis, Change Management, Confluence and more. Mario Davis has 3 emails and 1 mobile phone numbers on RocketReach.
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