Mario Cervantes's Location
Albuquerque, NM, US
Mario Cervantes's Work
- Director of Customer Experience @ PNM Resources
- eBranch Manager @ Nusenda Credit Union
- Operations Manager @ Wells Fargo
- Customer Service Call Center Manager @ GE Capital
Mario Cervantes's Education
- University of Idaho
Energy Executive Course
2022 - 2022 - The University of New Mexico - Robert O. Anderson School of Management
Master of Business Administration (M.B.A.) (Business Administration and Management, General)
2015 - 2017 - University of Phoenix
Bachelor's degree (Business Administration and Management, General)
2004 - 2009
- Rio Grande High School
High School Diploma
1994 - 1998
Mario Cervantes's Skills
- Call Center
- Change Management
- Management
- Process Improvement
- Call Centers
- Coaching
- Leadership
- Customer Satisfaction
- Training
- Customer Service
Mario Cervantes's Summary
Mario Cervantes, based in Albuquerque, NM, US, is currently a Director of Customer Experience at PNM Resources, bringing experience from previous roles at New Mexico Educators FCU, Wells Fargo and GE Capital. Mario Cervantes holds a 2022 - 2022 Energy Executive Course @ University of Idaho. With a robust skill set that includes Call Center, Change Management, Management, Process Improvement, Call Centers and more, Mario Cervantes contributes valuable insights to the industry. Mario Cervantes has 2 emails and 1 mobile phone number on RocketReach.
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