Mariliam Semidey Email & Phone Number
Director of CX Operations, Customer Success and Sales @ The Brief
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Mariliam Semidey Location
- United Kingdom
Mariliam Semidey Work
- Director of CX Operations, Customer Success and Sales @ (September 2025 - Present)
- Director, Support and Localization @ PicsArt Inc. (June 2021 - August 2025)
- Senior Manager, Customer and Community Experience @ (July 2018 - June 2021)
- Customer Experience Manager @ (July 2016 - July 2018)
- Community Advocate, Bilingual (English and Spanish) @ (May 2014 - June 2016)
- Customer Care Representative, Billing and Wireless @ (January 2009 - January 2010)
Mariliam Semidey Education
- University of Puerto Rico, Río Piedras
Bachelor's Degree (European History)
Mariliam Semidey Skills
- AI & Automation Strategy
- AI Automation
- Account Management
- Analytics
- BPO Management
- Budget Management
- Business English
- Business Planning
- Business Process
- Chatbot Design
- Churn reduction
- Claude Code
- Coaching
- Collections & Revenue Recovery
- Commercial Operation
- Community Development
- Community Management
- Confidentiality
- Conflict Resolution
- Cross-Cultural Communication Skills
- Customer Experience
- Customer Interaction
- Customer Operations & Risk Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Customer Success
- Customer Support
- Customer Support Leadership
- Development Project Management
- Efficiency Optimization
- Fin Tool (Intercom)
- Fraud Investigations
- Fraud Prevention
- GDPR/CCPA Compliance
- Generative AI
- Generative AI Tools
- Generative AI for Management
- HubSpot
- Incident Management
- Jira
- KYC Verification
- Key Performance Indicators
- Knowledge Base
- Legal Compliance
- Linear
- Localization
- Lovable
- Management
- Net Promoter Score
- Operational Readiness
- Operations Management
- Operations Process Improvement
- People Management
- Problem Solving
- Product Operations
- Project Management
- Renewals
- Research
- SQL
- Self-Service Solutions
- Social Media Communications
- Spanish-speaking
- Stakeholder Management
- Strategic Leadership
- Strategic Planning
- Subtitling
- Support Automation
- Team Leadership
- Technical Support
- Telco Industry
- Translation
- VOD
- Vendor & BPO Management
- Voice of the Customer
- Voice of the Customer Analysis
- Workflow Automation
- Workflow Management
- Zendesk
- Zendesk (Expert)
Mariliam Semidey Summary
- Mariliam Semidey, based in United Kingdom, is currently a Director of CX Operations, Customer Success and Sales at The Brief. Mariliam Semidey brings experience from previous roles at PicsArt Inc. and Rakuten Viki. Mariliam Semidey holds a Bachelor's Degree in European History @ University of Puerto Rico, Río Piedras. With a robust skill set that includes AI & Automation Strategy, AI Automation, Account Management, Analytics, BPO Management and more. Mariliam Semidey has 2 emails and 2 mobile phone numbers on RocketReach.
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