Marcus Thompson Email
Practice Manager - Contact Centres and CX @ Kytec (AU)
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Marcus Thompson Location
- Melbourne, VIC, AU
Marcus Thompson Work
- 2021 - now Practice Manager - Contact Centres and CX @
- 2019 - 2021 WFM and CX Consultant @
- 2017 - 2019 Workforce Planning Manager @
- 2017 - 2017 Dialler and Workforce Planning Manager @
- 2015 - 2017 Head Of Workforce Planning @
- 2012 - 2015 Performance Manager - Shared Services @
- 2010 - 2012 Forecasting Lead @
- 2007 - 2010 Forecast and Resource Planner for Sensis 1234 @
- 2003 - 2007 Rostering Co-ordinator @
Marcus Thompson Education
- Holmesglen
Adv. Diploma (Criminal Justice)
2002 - 2003 - Mazenod College 1996 - 2001
Marcus Thompson Skills
- Workforce Management
- Forecasting
- Inbound
- Budgeting
- Predictive Dialers
- IEX Total View
- Back Office
- Resource Management
- Contact Centers
- Avaya
- Call Centers
- Outsourcing
- Inbound Marketing
- Business Process Improvement
- Stakeholder Management
- BPO
- Process Improvement
- Business Analysis
- Project Delivery
- Team Leadership
- Salesforce.com
- Data Analytics
- Sales
- Management
- Change Management
- Human Resources
- Strategic Planning
- Microsoft Office
- Microsoft Excel
- Training
- Project Planning
Marcus Thompson Summary
- Marcus Thompson, based in Melbourne, VIC, AU, is currently a Practice Manager - Contact Centres and CX at Kytec (AU). Marcus Thompson brings experience from previous roles at Kytec (AU), Momentum Energy, illion and CareerOne. Marcus Thompson holds a 2002 - 2003 Adv. Diploma in Criminal Justice @ Holmesglen. With a robust skill set that includes Workforce Management, Forecasting, Inbound, Budgeting, Predictive Dialers and more. Marcus Thompson has 3 emails on RocketReach.
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Top Kytec (AU) Employees
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Sydney, NSW, AU
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New South Wales, Australia
Ashley Woodcroft
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Marcus Thompson
Practice Manager - Contact Centres and CX
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Ken Hsia
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Tom Ellison
Business Development Manager
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Gladys Bucaneg
Salesforce Developer
Manila, Philippines
Shav Palancian
Financial Controller
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Renae Fogarty
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Ganesh Shanmugam
Cloud Engineer
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Jessica Mills
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Raz Raslan
Principal Consultant
Melbourne, VIC, AU
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