Marcus Terry Email & Phone Number
Vice President, Customer Experience Strategy @ PhonePe
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Marcus Terry Location
- Bengaluru, KA, IN
Marcus Terry Work
- Vice President, Customer Experience Strategy @ (April 2019 - Present)
- Vice President of Customer Experience Strategy @ (April 2019 - Present)
- Global Head of Member Success and Safety Operations @ (June 2016 - April 2019)
- Director, Customer Advocacy and Head of Global Customer Operations, India @ (May 2013 - May 2016)
- Director - Customer and Seller Experience @ Flipkart (February 2010 - April 2013)
- Director - Seller Success and Support @ Flipkart (August 2012 - April 2013)
- Senior Manager, Account Management and Customer Service @ Vendio Inc (April 2006 - March 2010)
- Director, Customer Support @ Flipkart (March 2011 - August 2012)
- Senior Manager, Customer Support @ (January 2002 - January 2006)
- Senior Manager, Customer Support @ Flipkart (February 2010 - March 2011)
- Customer Service Representative and Team Leader @ CCubed Solutions (November 2000 - April 2002)
Marcus Terry Education
- Annamalai University
Master's degree (Human Resources Management and Services)
2003-2006 - Madras Christian College
B.Com (Commerce, Accountancy, Economics, Business Taxation)
1997-2000 - Doveton Corrie 1989-1997
Marcus Terry Skills
- Project Management
- Customer Retention
- Transition Management
- Account Management
- Customer Satisfaction
- Product Management
- Team Building
- CRM
- Customer Service
- SaaS
- E-commerce
- BPO
- Team Management
- Team Leadership
- Start-ups
- Business Analysis
- Training
- Business Planning
- Business Development
- Leadership
- Customer Experience
- Outsourcing
- Program Management
- Performance Management
- Key Account Management
- Strategy
- Call Centers
- Cross-functional Team Leadership
- Sales Operations
- Analytics
- Change Management
- Business Strategy
- Management
- Sales
- Recruiting
- Competitive Analysis
- Vendor Management
- Telecommunications
- Service Delivery
- Operations Management
- Process Improvement
- Cloud Computing
- MIS
- Strategic Partnerships
- Pre-sales
- Employee Engagement
- Enterprise Software
- Workforce Management
- Business Process Improvement
- Customer Oriented
- E Commerce
- Start Ups
- Operations
- Cross Functional Team Leadership
- Pre Sales
- Customer Advocacy
- Thought Leadership
- Operational Efficiency
- Strategic Thinking
- Customer Engagement
- Contact Center Strategy
Marcus Terry Summary
- Marcus Terry, based in Bengaluru, KA, IN, is currently a Vice President, Customer Experience Strategy at PhonePe. Marcus Terry brings experience from previous roles at PhonePe, LinkedIn and Flipkart. Marcus Terry holds a 2003 - 2006 Master's degree in Human Resources Management and Services @ Annamalai University. With a robust skill set that includes Project Management, Customer Retention, Transition Management, Account Management, Customer Satisfaction and more. Marcus Terry has 2 emails and 3 mobile phone numbers on RocketReach.
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