2014 -
2014 Contact Centre Manager @ Stay Safe Connections
2009 -
2013 Contact Centre Operations Manager @
2005 -
2009 Customer Service Manager @
2000 -
2005 Helpdesk Manager @
1999 -
2000 IT Helpdesk Operations Manager @
1998 -
1999 Team Leader - Technical Service Desk @
Marcus Stevenson Education
Rutlish School 1987
-
1990
Marcus Stevenson Skills
Outbound Marketing
Call Centers
Contact Centers
Customer Experience
Technical Support
Telecommunications
Leadership
Management
Service Management
Contact Center Operations
Workforce Management
Operations Management
Customer Service
Service Delivery
Help Desk Support
Outsourcing
Sla
Customer Retention
KPI implementation
Performance Management
People Development
Team Management
Stakeholder Management
Contact Centre Technology
Telecommunications Management
IT Service Management
Strategy
IT Management
KPI Dashboards
Behavior Management
Cross Selling
Project Management
ITIL
Networking
Social Media
service manag
Office Administration
Call Center Administration
Microsoft Office
KPI Reports
Exceeding Customer Expectations
Coaching
Mentoring
pro
Situational Leadership
Commercial Awareness
Recruiting
Mobile Technology
contact cen
Call Center
Business Analysis
Microsoft Word
Contact Centre
Contact Center
Exceeding Customer
Marcus Stevenson Summary
Marcus Stevenson, based in Plymouth, GB, is currently a Director of Sales at Wildanet. Marcus Stevenson brings experience from previous roles at Andor Cards Ltd, Care Control Systems Ltd, Grey Matter Ltd and Sitel. Marcus Stevenson holds a 1987 - 1990 Rutlish School. With a robust skill set that includes Outbound Marketing, Call Centers, Contact Centers, Customer Experience, Technical Support and more. Marcus Stevenson has 2 emails and 1 mobile phone numbers on RocketReach.
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