Marcus Hearn Email & Phone Number
Help Desk Technical Lead @ Markel
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Marcus Hearn Location
- Richmond, VA, US
Marcus Hearn Work
- 2022 - now Help Desk Technical Lead @
- 2022 - 2022 Help Desk Analyst @
- 2004 - now Owner @ LCM Photography
- 2021 - 2022 Technical Help Desk @
- 2019 - 2021 Help Desk Supervisor @
- 2019 - 2019 Help Desk Technician @
- 2017 - 2019 Helpdesk Supervisor @ Apex Systems
- 2017 - 2018 IS Contractor @
- 2013 - 2018 Lighting Designer @ Speaking Spirit Ministries
- 2016 - 2017 Services Delivery Coordinator at SyCom Technologies @
- 2015 - 2016 TSC Dispatch and Queue Coordinator @
- 2013 - 2015 Dedicated Helpdesk Analyst @
- 2008 - 2012 Sr Service Desk Team Lead @ Technisource
- 2008 - 2008 Call Center Supervisor @ ACS
- 2007 - 2008 2nd Shift Supervisor @
- 2007 - 2007 Sales Consultant @
- 2000 - 2007 Call Center Supervisor @
Marcus Hearn Education
- Mississippi Valley State University
(Computer Science)
1987 - 1990
Marcus Hearn Skills
- Team Building
- Team Management
- CMS
- Process Improvement
- Call Center
- Troubleshooting
- Help Desk Support
- Vendor Management
- Team Leadership
- Computer Hardware
- Windows 7
- Technical Support
- Xtraction
- PMG
- CA ticketing system
- Reports
- Root Cause Analysis
- Call Center Development
- Call Control
- Service Desk
- Networking
- Call Centers
- Active Directory
- Customer Service
- Training
- Windows
- Service Delivery
- Leadership
- BMC Remedy
- Disaster Recovery
- System Administration
- Information Technology
- Software Documentation
- Security
- Microsoft Excel
- Windows Vista
- Quality Assurance
- XP
- Windows XP
- IT Operations
- IT Management
- Servers
- Software Installation
- SharePoint
- Visio
- Citrix
- Microsoft Exchange
- Hardware
- Windows Server
- Call Monitoring
- Knowledge Base
- Wireless
Marcus Hearn Summary
- Marcus Hearn, based in Richmond, VA, US, is currently a Help Desk Technical Lead at Markel. Marcus Hearn brings experience from previous roles at Markel, LCM Photography, LeapIT, LLC and Apex Systems. Marcus Hearn holds a 1987 - 1990 Mississippi Valley State University. With a robust skill set that includes Team Building, Team Management, CMS, Process Improvement, Call Center and more. Marcus Hearn has 2 emails and 1 mobile phone numbers on RocketReach.
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