Marcus Gray Email & Phone Number
Learning Experience and Delivery, Sr. Manager @ ServiceNow
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Marcus Gray Location
- Washington, DC, US
Marcus Gray Work
- Learning Experience and Delivery, Sr. Manager @ (March 2026 - Present)
- Learning Experience and Delivery, Manager @ (March 2023 - February 2026)
- Senior Support Account Manager @ (September 2020 - February 2023)
- ITSM Transformation Manager @ (January 2019 - January 2020)
- Lead User Technology Specialist @ (January 2018 - January 2019)
- User Technology Specialist @ (January 2016 - January 2018)
- Information Management Specialist @ (January 2013 - January 2015)
- Senior Systems Analyst @ (January 2010 - January 2013)
- IT Manager @ (January 2008 - January 2010)
- Technology Consultant @ EverGreen Solutions (January 2006 - January 2008)
Marcus Gray Education
- Marymount University
Master of Science (MS) (Information Technology)
- Johnson & Wales University
Bachelor of Science (Information Science)
Marcus Gray Skills
- Consulting
- Change Management
- SQL
- Project Management
- Business Intelligence
- Microsoft Office
- Troubleshooting
- Team Leadership
- Team Building
- Project Planning
- HTML
- Research
- SharePoint
- Operating Systems
- Microsoft Excel
- Technology Integration
- Business Continuity
- Staff Training & Development
- Operational Leadership
- Risk Mitigation
- Loss Prevention
- Troubleshooting, Identification and Resolution
- Continuous Improvement
- Collaborative Teamwork
- Escalation Procedures
- Program & Project Management
- Authoritative Product/Service Knowledge
- Incident Ticketing & Tracking
- KPIs
- Budget Management
- Process Compliance & Implementation
- Technical Writing
- Government Contracting
- Business Process Improvement
- Government
- IT Service Management
- Business Analysis
- Customer Service
- IT Management
- Information Technology
- Analysis
- IT Strategy
- Business Process
- Management
- Program Management
- Process Improvement
- MS Project
- Integration
- Leadership
- Requirements Analysis
Marcus Gray Summary
- Marcus Gray, based in Washington, DC, US, is currently a Learning Experience and Delivery, Sr. Manager at ServiceNow. Marcus Gray brings experience from previous roles at ServiceNow, Accenture Federal Services and City of Phoenix. Marcus Gray holds a Master of Science (MS) in Information Technology @ Marymount University. With a robust skill set that includes Consulting, Change Management, SQL, Project Management, Business Intelligence and more. Marcus Gray has 3 emails and 2 mobile phone numbers on RocketReach.
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