Marcus Eriksson Email
Director Operations @ Vattenfall
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Marcus Eriksson Location
- Umeå, SE
Marcus Eriksson Work
- Director Operations @ (December 2018 - Present)
- Managing Director @ (October 2017 - December 2018)
- Head Of Account And Operations @ (September 2016 - October 2017)
- Delivery Manager @ GoExcellent (June 2014 - September 2016)
- Project Manager @ (November 2011 - August 2012)
- Operations Manager @ GoExcellent (October 2007 - January 2012)
- Teamleader @ (April 2006 - October 2007)
- Teamleader @ (January 2006 - April 2006)
- Educator and Web developer @ At Umeå (September 1999 - September 2001)
- Educator IT and Digital sound and music @ (April 1998 - September 1999)
Marcus Eriksson Education
- Umeå University
Degree of Master of Science in Systems Analysis (Informatics, Social Psychology, Business)
2001-2006
Marcus Eriksson Skills
- BPO
- Business Analysis
- COPC
- CRM
- Call Center
- Call Center Development
- Call Centers
- Change Management
- Coaching
- Contact Center Management
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Engelska
- Inbound Marketing
- Leadership
- Management
- Operations Management
- Outsourcing
- Performance Management
- Process Management
- Project Management
- Quality Management
- Service Delivery
- Team Leadership
- Team Management
- Telecommunications
- Workforce Management
Marcus Eriksson Summary
- Marcus Eriksson, based in Umeå, SE, is currently a Director Operations at Vattenfall. Marcus Eriksson brings experience from previous roles at Digital Poster Sweden AB, Webhelp Nordic, GoExcellent and In The Cold. Marcus Eriksson holds a 2001 - 2006 Degree of Master of Science in Systems Analysis in Informatics, Social Psychology, Business @ Umeå University. With a robust skill set that includes BPO, Business Analysis, COPC, CRM, Call Center and more. Marcus Eriksson has 2 emails on RocketReach.
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