Marco Straus Email
Leiter IBM Security Service Application Consulting @ IBM Deutschland
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Marco Straus Location
- Rodgau, HE, DE
Marco Straus Work
- 2018 -now Leiter IBM Security Service Application Consulting @
- 2011 -now Manager - Technical Education Competence Center @
- 2017 -2018 Manager (Gebietsleiter) Client Support Region Köln, Bonn, Aachen, Siegen, Gießen, Koblenz, Wuppertal @
- 2016 -2017 Manager Client Innovation Centre Zagreb (Croatia) @
- 2016 -2017 Transition Manager IBM Technology Support Services @
- 2017 -2017 Manager (Gebietsleiter) Client Support Region Köln, Bonn, Aachen, Siegen, Gießen, Koblenz, Wuppertal @
- 2017 -2017 Manager (Gebietsleiter) Client Support Region Köln, Bonn, Aachen, Siegen, Gießen, Koblenz, Wuppertal @
- 2017 -2017 Manager (Gebietsleiter) Client Support Region Köln, Bonn, Aachen, Koblenz, Siegen, Gießen, Wuppertal @
- 2011 -2016 Manager Technical Education Competence Center @
- 2011 -2016 Manager Technical Education Competence Center @
- 2000 -2012 Tätigkeiten in verantwortlicher Position in der technischen Support Organisation @
- 2008 -2011 Manager Technical Support Competence Center @
- 2007 -2008 one IBM - sub Project Lead @
- 2005 -2007 EMEA Education-Skills-Competency Leader (Maintenance Delivery) @
- 2003 -2005 Manager - Maintenance Field Delivery @
- 2001 -2003 Manager - Call Entry and Contact Center @
- 1995 -2001 Customized Logistics Planning - Committed Recovery Services @ IBM Deut
- 1992 -1995 Teamlead - Parts Sales and Parts Pricing (Maintenance Spare Parts Logistics) @
Marco Straus Skills
- Management
- CRM
- Technical Support
- Budgets
- Call Centers
- IT Service Management
- IT Strategy
- ITIL
- KPI Management
- Customer Satisfaction Management
- Critical Situation Management
- Complaint Management
- IT Support Processes
- intercultural teaming
- Business Analysis
- Support
- IT-Service-Managment
- Dienstleistungserbringung
- Project Management
- Logistics
- Training
- Critical Situation
- Dienstleistungserbringun
- Sales
- Research
- Customer Satisfaction
- It Service Managment
- Change Management
Marco Straus Summary
- Marco Straus, based in Rodgau, HE, DE, is currently a Leiter IBM Security Service Application Consulting at IBM Deutschland GmbH. Marco Straus brings experience from previous roles at IBM. With a robust skill set that includes Management, CRM, Technical Support, Budgets, Call Centers and more. Marco Straus has 1 emails on RocketReach.
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