Marco Muñoz Email & Phone Number
Chief Customer Officer @ iDo AGENCY
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Marco Muñoz Location
- Fort Worth, TX
Marco Muñoz Work
- now Chief Customer Officer @
- 2021 -now Chief Customer Officer @ ido.agency
- 2017 -2021 Director of Operations @
- 2013 -2016 Delivery Manager @
- 2011 -2013 Operations Manager @
- 2011 -2011 Floor Manager - Blackberry @
- 2008 -2010 Sales Manager @ At&t Mobile Life Concord
- 2005 -2008 Technical Support Follow Up Supervisor @
Marco Muñoz Education
- Universidad Latinoamericana de Ciencia y Tecnología
Master's degree (Operations Management and Supervision)
2017-2020 - Universidad Latina de Costa Rica
Bachelor of Business Administration (Finance, General)
2010-2012 - Liceo de San Jose
Bachelor's degree (Science and Letters)
1994-1999 - ULACIT
Master of Science (Operations Management and Supervision)
Marco Muñoz Skills
- Team Leadership
- Management
- Leadership
- Operations Management
- Customer Service
- Technical Support
- Service Delivery
- Program Management
- Project Management
- Strategy
- Process Improvement
- Six Sigma
- IT Service Management
- Team Management
- Quality Assurance
- Training
- Business Strategy
- Strategic Planning
- Outsourcing
- ITIL
- ITIL v3 Foundations Certified
- Microsoft Office
- Call Centers
- Vendor Management
- Sla
- Customer Satisfaction
- Cross-functional Team Leadership
- Sales
- Sales Management
- CRM
- Change Management
- Business Process Improvement
- Business Analysis
- BPO
- IT Management
- Business Process
- POS II
- Retail IQ
- Microsoft Office Visio 2003
- SharePoint
- IT Outsourcing
- Negotiation
- Troubleshooting
- ITIL OSA Certified
- Lean Six Sigma
- Analysis
- Information Technology
- Integration
- Coaching
- Business Intelligence
- Cross Functional Team Leadership
Marco Muñoz Summary
- Marco Muñoz, is currently a Chief Customer Officer at Idoagency. Marco Muñoz brings experience from previous roles at ido.agency, TMF Group, Fiserv and Fujitsu. Marco Muñoz holds a 2017 - 2020 Master's degree in Operations Management and Supervision @ Universidad Latinoamericana de Ciencia y Tecnología. With a robust skill set that includes Team Leadership, Management, Leadership, Operations Management, Customer Service and more. Marco Muñoz has 3 emails and 5 mobile phone numbers on RocketReach.
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