2018 -2019 Customer Service Support Technology Analyst @
2017 -2019 Co-Owner @ KU-KA Textile Printing House
2016 -2018 IVR Manager @
2014 -2016 IVR Manager @
2007 -2014 Lead IVR Specialist @
2004 -2007 IVR Specialist @
2002 -2004 Assistant in Customer Service CC @
2001 -2002 Survey conductor @ PBS Sopot
Marcin Dolata Education
2002-2003
1997-2002
Marcin Dolata Skills
Six Sigma
Business Analysis
IVR
Process Improvement
Project Planning
Call Centers
SQL
Credit Cards
Banking
Change Management
Project Portfolio Management
IT Operations
Risk Management
Retail Banking
Business Process
Security
Team Leadership
Application Support
Marcin Dolata Summary
Marcin Dolata, based in Gdańsk, PL, is currently a IT Service Manager at ERGO Technology & Services. Marcin Dolata brings experience from previous roles at Lyreco Group, Staples Solutions and KU-KA Textile Printing House. Marcin Dolata holds a 2002 - 2003 . With a robust skill set that includes Six Sigma, Business Analysis, IVR, Process Improvement, Project Planning and more. Marcin Dolata has 2 emails and 2 mobile phone numbers on RocketReach.
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