Senior Manager and Director of Product Management @ Banco Votorantim
Ouvidor and Senior Manager and Director Customer Service @ Banco Votorantim
Superintendente Executivo de Marketing e Produtos @ Santander
Ouvidor e Superintendente Executivo de SAC - Serviço de Atendimento ao Consumidor @ Santander
Superintendente de Produtos e Serviços Pessoas Fisicas @ Santander
Marcelo Linardi's Education
Universidade da Beira Interior
Doctor of Philosophy - PhD (Marketing and Strategy)
2019 - 2023
ESPM Escola Superior de Propaganda e Marketing
Mestrado (Comportamento do Consumidor)
2018 - 2019
ESPM Escola Superior de Propaganda e Marketing
MBA (Marketing e Serviços)
2000 - 2002
Universidade Paulista
Bacharel (Administração de Empresas)
1992 - 1995
Disney Institute
Extensão (Disney Institute | Disney's Approach to Quality Service)
2010
Fundação Getulio Vargas
Extensão (FGV | PEC Gestão do Risco de Crédito - Visão de Portfólio)
2003
Fundação Getulio Vargas
Extensão (FGV | PEC Administração de Empresas Financeiras (Banking))
1999
Marcelo Linardi's Skills
CRM
Banking
Retail Banking
Team Leadership
Customer Experience
Customer Satisfaction
Marketing
Marketing Strategy
Operating Systems
Credit Risk
Marcelo Linardi's Summary
Marcelo Linardi, based in Porto, PT, is currently a Professor convidado at IPAM, bringing experience from previous roles at Católica Porto Business School, NECE - Research Center in Business Sciences, Universidade da Beira Interior and FECAP. Marcelo Linardi holds a 2019 - 2023 Doctor of Philosophy - PhD in Marketing and Strategy @ Universidade da Beira Interior. With a robust skill set that includes CRM, Banking, Retail Banking, Team Leadership, Customer Experience and more, Marcelo Linardi contributes valuable insights to the industry. Marcelo Linardi has 4 emails on RocketReach.