Marcelo Guedes Email
Customer Success Executive – Strategic Accounts @ Microsoft
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Marcelo Guedes Location
- State of São Paulo, Brazil
Marcelo Guedes Work
- Customer Success Executive – Strategic Accounts @ (August 2022 - Present)
- Senior Territory Service Manager - Brazil and Mexico @ (April 2014 - August 2022)
- Operations Manager @ (September 2013 - March 2014)
- Technical Support Manager @ (December 2010 - July 2013)
- Technical Support Engineer @ (March 2007 - December 2010)
- Technical Support Analyst @ (January 1999 - February 2007)
Marcelo Guedes Education
- Harvard Business School Executive Education
Digital and AI Strategy
2026-2026 - FIA - Fundação Instituto de Administração
Master of Business Administration (M.B.A.) (Finance, General)
2015-2017 - Fundação Getúlio Vargas
Master of Business Administration (M.B.A.) (Business Administration and Management, General)
2008-2010 - Faculdade de Engenharia Industrial
Graduation (Electronic and Production Engineering)
2000-2008
Marcelo Guedes Skills
- Managed Services
- Operations Management
- Team Management
- Telecommunications
- Management
- Outsourcing
- Team Leadership
- Teamwork
- Leadership
- VoIP
- Avaya
- ITIL
- SIP
- Contact Centers
- CTI
- Work Ethic
- IT Service Management
- Call Centers
- Business Process
- Data Center
- Cloud Computing
- Client Focus
- Team Building
- Solution Focused
- Virtual Teams
- COBIT
- ISO 20000
- Service Delivery
- IVR
- Technical Support
Marcelo Guedes Summary
- Marcelo Guedes, based in State of São Paulo, Brazil, is currently a Customer Success Executive – Strategic Accounts at Microsoft. Marcelo Guedes brings experience from previous roles at Avaya and A5 Solutions. Marcelo Guedes holds a 2026 - 2026 Digital and AI Strategy @ Harvard Business School Executive Education. With a robust skill set that includes Managed Services, Operations Management, Team Management, Telecommunications, Management and more. Marcelo Guedes has 1 emails on RocketReach.
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