Marcelo Dutra Email & Phone Number

Operations Director @ AeC Contact Center - Mossoro

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Marcelo Dutra Location

São Paulo, SP, BR

Marcelo Dutra Work

2023 - now Operations Director @ AeC Contact Center - Mossoro
2021 - 2023 BPO Director @ Fidelity Processadora e Serviços S.A. (FIS)
2015 - 2021 COO | CHRO @ Callink

2013 - 2015 Operations Manager @ Callink
2011 - 2013 Executive Operations Manager @ Algar Tech
2010 - 2011 Projects Manager @ Telefónica Ingeniería de Seguridad
2010 - 2010 Customer Services Manager @ Telefônica Brasil
2000 - 2010 Customer Services Manager @ Banco Bradesco
2005 - 2008 Sr. Planning and Control Supervisor @ Bradesco Cartões
2003 - 2005 Project Leader @ American Express
View Department

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Marcelo Dutra Education

Inova Business School
Executive MBA (Corporate Ambidexterity)
2021 - 2021
Kenwin S/A
COPC PSIC Certified Coordinator (Contact Center)
2012 - 2012
Kenwin S/A
COPC VMO Certified Coordinator (Contact Center)
2010 - 2010

Fundação Vanzolini
Black Belt 6 Sigma (Six Sigma - Black Belt)
2005 - 2006
UFU Faculdade de Gestão e Negócios
MBA (Business Administration)
2005 - 2005
Universidade Federal de Uberlândia - UFU
Graduation (Languages and Literature (Letras course))
1997 - 2001
Escola Ouro Branco (Guaíra/SP)
High School (Accountancy Technician)
1995 - 1996

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Marcelo Dutra Skills

Leadership
Six Sigma
PowerPoint

Banking
Planning
PMO
Call Center
Budget
Forecasting
Telecommunications

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Marcelo Dutra Summary

Marcelo Dutra, based in São Paulo, SP, BR, is currently a Operations Director at AeC. Marcelo Dutra brings experience from previous roles at FIS Brasil, Callink Servicos de Call Center and Algar Tech. Marcelo Dutra holds a 2021 - 2021 Executive MBA in Corporate Ambidexterity @ Inova Business School. With a robust skill set that includes Leadership, Six Sigma, PowerPoint, Banking, Planning and more. Marcelo Dutra has 2 emails on RocketReach.

Marcelo Dutra Emails

Found 2 emails

Marcelo Dutra Phone Numbers

Found 1 phone numbers

55348406XXXX

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