Marcelo Dutra Email & Phone Number
Operations Director @ AeC Contact Center - Mossoro
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Marcelo Dutra Location
- São Paulo, SP, BR
Marcelo Dutra Work
- 2023 -now Operations Director @
- 2021 -2023 BPO Director @
- 2015 -2021 COO | CHRO @
- 2013 -2015 Operations Manager @
- 2011 -2013 Executive Operations Manager @
- 2010 -2011 Projects Manager @
- 2010 -2010 Customer Services Manager @
- 2000 -2010 Customer Services Manager @
- 2005 -2008 Sr. Planning and Control Supervisor @
- 2003 -2005 Project Leader @
- 2001 -2003 Sr. Planning and Control Analyst @
- 2000 -2001 Telemarketing Sales Representative @
- 1998 -2000 Warehouse auxiliary @
- 1997 -1998 Computing teacher @ Pratik Informática Ltda.
- 1995 -1997 Intern @
Marcelo Dutra Education
- Inova Business School
Executive MBA (Corporate Ambidexterity)
2021-2021 - Kenwin S/A
COPC PSIC Certified Coordinator (Contact Center)
2012-2012 - Kenwin S/A
COPC VMO Certified Coordinator (Contact Center)
2010-2010 - Fundação Vanzolini
Black Belt 6 Sigma (Six Sigma - Black Belt)
2005-2006 - UFU Faculdade de Gestão e Negócios
MBA (Business Administration)
2005-2005 - Universidade Federal de Uberlândia - UFU
Graduation (Languages and Literature (Letras course))
1997-2001 - Escola Ouro Branco (Guaíra/SP)
High School (Accountancy Technician)
1995-1996
Marcelo Dutra Skills
- Leadership
- Six Sigma
- PowerPoint
- Banking
- Planning
- PMO
- Call Center
- Budget
- Forecasting
- Telecommunications
- Business Analysis
- Team Leadership
- Process Improvement
- Strategic Planning
- Microsoft Office
- Program Management
- Risk Management
- Change Management
- Customer Service
- MS Project
- Budget Process
- Project Planning
- Training Delivery
- Business Process Improvement
- Cost Analysis
- Teamwork
- Project Management
- Balanced Scorecard
- Process Engineering
- Call Centers
- Presentations
Marcelo Dutra Summary
- Marcelo Dutra, based in São Paulo, SP, BR, is currently a Operations Director at AeC. Marcelo Dutra brings experience from previous roles at FIS Brasil, Callink Servicos de Call Center and Algar Tech. Marcelo Dutra holds a 2021 - 2021 Executive MBA in Corporate Ambidexterity @ Inova Business School. With a robust skill set that includes Leadership, Six Sigma, PowerPoint, Banking, Planning and more. Marcelo Dutra has 2 emails on RocketReach.
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