Marcelo Dutra's Location
São Paulo, SP, BR
Marcelo Dutra's Work
- Diretor de Clientes @ AeC
- Board Member @ Board Academy Br
- Diretor de BPO @ Fidelity Processadora e Serviços S.A. (FIS)
- Diretor de Operações de Contact Center @ Callink
- Gerente Executivo de Operações @ Algar Tech
- Gerente de Projetos @ Telefónica Ingeniería de Seguridad
- Gerente de Atendimento Comercial @ Telefônica Brasil
- Gerente de Serviços a Clientes @ Banco Bradesco
- Supervisor Sênior de Planejamento e Controle @ Bradesco Cartões
- Líder de Projetos @ American Express
Marcelo Dutra's Education
- Inova Business School
Executive MBA (Ambidestria Corporativa)
2021 - 2021 - Fundação Vanzolini
Black Belt 6 Sigma (Six Sigma - Black Belt)
2005 - 2006 - Kenwin S/A
COPC PSIC Certified Coordinator (Contact Center)
2012 - 2012
- Kenwin S/A
2010 (Contact Center)
2010 - 2010 - UFU Faculdade de Gestão e Negócios - FAGEN
MBA (Gestão Empresarial)
2005 - 2005 - Universidade Federal de Uberlândia
Graduação (Letras)
1997 - 2001 - Escola Ouro Branco (Guaíra/SP)
High School (Accountancy Technician)
1995 - 1996
Marcelo Dutra's Skills
- Leadership
- Six Sigma
- PowerPoint
- Banking
- Planning
- PMO
- Call Center
- Budget
- Forecasting
- Telecommunications
Marcelo Dutra's Summary
Marcelo Dutra, based in São Paulo, SP, BR, is currently a Diretor de Clientes at AeC, bringing experience from previous roles at Board Club, FIS, Callink and Algar Tecnologia. Marcelo Dutra holds a 2021 - 2021 Executive MBA in Ambidestria Corporativa @ Inova Business School. With a robust skill set that includes Leadership, Six Sigma, PowerPoint, Banking, Planning and more, Marcelo Dutra contributes valuable insights to the industry. Marcelo Dutra has 2 emails on RocketReach.
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