Marcela Castro Email
Sr. Manager Global Technical Support @ Nutanix
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Marcela Castro Location
- Mexico
Marcela Castro Work
- 2024 -now Sr. Manager Global Technical Support @
- 2023 -2024 Service Manager and Customer Support @
- 2019 -2023 Service Manager @
- 2013 -2018 Field Service Manager @
- 2011 -2012 Client Service Manager @
- 2010 -2011 Service Manager and Technical Support, LATAM @
- 2008 -2010 Service Manager, México @
- 2006 -2008 Systems Engineer @
Marcela Castro Education
- University of Cambridge
CELTA - Certificate in Teaching English to Speakers of Other Languages (Teaching English as a Second or Foreign Language/ESL Language Instructor)
2020-2020 - Emerald Cultural Institute
English Course
2017-2017 - NETEC
ITIL Foundations
2016-2016 - Project Management Institute
PMP
2016-2016 - Universidad Nacional Autónoma de México
Bachelor of Information Technology
2000-2005
Marcela Castro Skills
- ERP de Infor
- Rendimiento de equipos
- Espíritu empresarial
- Presentaciones
- Información de clientes
- Comprensión técnica
- Mejora de procesos de negocio
- Analítica
- Gestión de cambio estructural
- Coaching
- Aptitudes para la supervisión
- Dirección de equipos
- Para empresas (B2B)
- Indicadores clave
- Relaciones con clientes
- Evaluación del rendimiento
- Alta disponibilidad
- Dispositivos médicos
- Comunicación oral
- Medición del rendimiento
- Resolución de problemas
- Gestión de experiencia del cliente
- Estándares de servicio
- Diseño de procesos
- Gestión de proyectos
- Liderazgo de equipos
- Customer Service
- Project Management
- ITIL
- Strategic Planning
- Mejora de procesos
- Gestión de productos
- Soporte técnico
- Service Desk
- Six Sigma
- SLA
- KPIs
- SQL
- Bases de datos
- Salesforce
- Oracle E-Business Suite
- Gestión y motivación de equipos
- Management
- Administración y dirección de empresas
- Servicio de atención al cliente
- Team Leadership
- Customer Support
- Team Building
- Negotiation
Marcela Castro Summary
- Marcela Castro, based in Mexico, is currently a Sr. Manager Global Technical Support at Nutanix. Marcela Castro brings experience from previous roles at Motion Corp, Videojet Technologies, Scientific Games and Bally Technologies. Marcela Castro holds a 2020 - 2020 CELTA - Certificate in Teaching English to Speakers of Other Languages in Teaching English as a Second or Foreign Language/ESL Language Instructor @ University of Cambridge. With a robust skill set that includes ERP de Infor, Rendimiento de equipos, Espíritu empresarial, Presentaciones, Información de clientes and more. Marcela Castro has 5 emails on RocketReach.
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