Marcel Kienitz Email & Phone Number
Head of Customer Operations @ Viridium Gruppe
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Marcel Kienitz Location
- Hamburg, HH, DE
Marcel Kienitz Work
- 2025 -now Head of Customer Operations @
- 2021 -2025 Head of Operations @
- 2020 -2020 Head of Credit Decision and Disbursment (interim) @
- 2019 -2020 Head of Customer Service, Fraud Prevention, Collections and Recovery @
- 2018 -2019 Head of Customer Service, Collections and Recovery @
- 2017 -2018 Head of Collections and Recovery @
- 2016 -2017 Head of Collections and Recovery @
- 2012 -2016 Head of Collections Operations @
- 2010 -2012 Head of Collections and Recoveries Operations @
- 2007 -2010 Performance Manager Collections @
- 2006 -2007 Workflow Specialist @
- 2005 -2006 Collections Call Agent @
Marcel Kienitz Education
- BMW AG
(Computer Science Expert Subject Area: System Integration)
Marcel Kienitz Skills
- Banking
- Financial Risk
- Risk Management
- Financial Services
- Retail Banking
- Outsourcing
- Change Management
- Team Management
- Process Improvement
- Operations Management
- Development of Strategy
- Credit Scoring
- Customer Segmentation Strategy
- Predictive Dialers
- Process Management
- International Operations
- Business Analytics
- Performance Reporting
- Reporting & Analysis
- Call Center Development
- Call Center Administration
- Business Development
- Debt Collections Strategy
- Credit Cards
- Bankwesen
- Kreditkarten
- Veränderungsmanagement
- Finanzdienstleistungen
- Risikomanagement
- Privatkundengeschäft
- Teamleitung
- Prozessverbesserung
- Produktionsmanagement
- Stakeholder-Management
- Credit
- Business Analysis
- Kreditrisiken
- Stakeholder Management
- Call Center
- Reporting and Analysis
- Debt Collections
- Customer Segmentation
- Public Speaking
- Microsoft Excel
- Management
- Sales
Marcel Kienitz Summary
- Marcel Kienitz, based in Hamburg, HH, DE, is currently a Head of Customer Operations at Viridium Gruppe. Marcel Kienitz brings experience from previous roles at Bank Deutsches Kraftfahrzeuggewerbe GmbH (BDK). Marcel Kienitz holds a BMW AG. With a robust skill set that includes Banking, Financial Risk, Risk Management, Financial Services, Retail Banking and more. Marcel Kienitz has 1 emails and 1 mobile phone numbers on RocketReach.
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Others Named Marcel Kienitz
Marcel Kienitz
Head of Customer Operations
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Marcel Kienitz
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Roland Boehmer
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Alexander Engel
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