Marcel Kienitz Email & Phone Number
Head of Customer Operations @ Viridium Gruppe
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Marcel Kienitz Location
- Hamburg, HH, DE
Marcel Kienitz Work
- Head of Customer Operations @ (March 2025 - Present)
- Head of Operations @ (January 2021 - March 2025)
- Head of Credit Decision and Disbursment (interim) @ (June 2020 - December 2020)
- Head of Customer Service, Fraud Prevention, Collections and Recovery @ (September 2019 - December 2020)
- Head of Customer Service, Collections and Recovery @ (May 2018 - August 2019)
- Head of Collections and Recovery @ (November 2017 - April 2018)
- Head of Collections and Recovery @ (April 2016 - October 2017)
- Head of Collections Operations @ (March 2012 - March 2016)
- Head of Collections and Recoveries Operations @ (December 2010 - February 2012)
- Performance Manager Collections @ (April 2007 - November 2010)
- Workflow Specialist @ (March 2006 - April 2007)
- Collections Call Agent @ (August 2005 - February 2006)
Marcel Kienitz Education
- BMW AG
Computer Science Expert Subject Area: System Integration
Marcel Kienitz Skills
- Banking
- Financial Risk
- Risk Management
- Financial Services
- Retail Banking
- Outsourcing
- Change Management
- Team Management
- Process Improvement
- Operations Management
- Development of Strategy
- Credit Scoring
- Customer Segmentation Strategy
- Predictive Dialers
- Process Management
- International Operations
- Business Analytics
- Performance Reporting
- Reporting & Analysis
- Call Center Development
- Call Center Administration
- Business Development
- Debt Collections Strategy
- Credit Cards
- Bankwesen
- Kreditkarten
- Veränderungsmanagement
- Finanzdienstleistungen
- Risikomanagement
- Privatkundengeschäft
- Teamleitung
- Prozessverbesserung
- Produktionsmanagement
- Stakeholder-Management
- Credit
- Business Analysis
- Kreditrisiken
- Stakeholder Management
- Call Center
- Reporting and Analysis
- Debt Collections
- Customer Segmentation
- Public Speaking
- Microsoft Excel
- Management
- Sales
Marcel Kienitz Summary
- Marcel Kienitz, based in Hamburg, HH, DE, is currently a Head of Customer Operations at Viridium Gruppe. Marcel Kienitz brings experience from previous roles at Bank Deutsches Kraftfahrzeuggewerbe GmbH (BDK). Marcel Kienitz holds a Computer Science Expert Subject Area: System Integration @ BMW AG. With a robust skill set that includes Banking, Financial Risk, Risk Management, Financial Services, Retail Banking and more. Marcel Kienitz has 1 emails on RocketReach.
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