Marcel Dias Email & Phone Number
Technical Account Manager @ Liferay
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Marcel Dias Location
- State of Pernambuco, Brazil
Marcel Dias Work
- 2022 -now Technical Account Manager @
- 2019 -2021 Customer Success Specialist @
- 2021 -now Social Media Consultant @
- 2018 -2020 Senior Customer Support @ Kashift Financial Services
- 2015 -2019 Global Support Manager @
- 2015 -2019 Global Support Manager @ Orbiz Payments a.s
- 2016 -2018 Customer Support Engineer @
- 2011 -2015 Independent IT Consultant @ Consultor Autônomo
- 2009 -2011 Servicedesk Manager @
Marcel Dias Education
- FSM - Faculdade Santa Maria
Bachelor (Information Systems)
2005-2008 - Senac Brasil
Post Graduate (Information Security Management)
2019
Marcel Dias Skills
- Account Management
- Technical Leadership
- Cloud Computing
- Customer Experience
- Customer Retention
- Customer Support
- Customer Engagement
- Customer Experience Management
- ITIL
- Service Desk
- Operating Systems
- Network Administration
- System Administration
- Technical Support
- Gestão de sistemas
- Gerenciamento de serviços de TI
- Gestão de TI
- Solução de problemas técnicos
- Infraestrutura
- Suporte técnico
- Tecnologia da informação
- Gestão de contas
- Gestão de relacionamento com o cliente (CRM)
- Microsoft Windows
- VMware ESX
- OS X
- Microsoft Office
- Linux
- Sistemas operacionais
- Profissional certificado pela Microsoft
- MCITP
- Servidor Windows
- Liderança de equipe
- Trabalho em equipe
- Relacionamento com clientes
- Inglês
- Espanhol
- MCDST
- Zimbra
- Rede de computadores
- Gestão de Service Desk
- Sucesso do cliente
- Resolução de conflitos
- Gestão de conflitos
- Trabalho sob pressão
- Negociação
- Retenção de clientes
- JIRA
- Scrum
- Metodologias ágeis
Marcel Dias Summary
- Marcel Dias, based in State of Pernambuco, Brazil, is currently a Technical Account Manager at Liferay, Inc. Marcel Dias brings experience from previous roles at Liferay, Inc, Filmio, Inc., Kashift Financial Services and Futura Genetics. Marcel Dias holds a 2005 - 2008 Bachelor in Information Systems @ FSM - Faculdade Santa Maria. With a robust skill set that includes Account Management, Technical Leadership, Cloud Computing, Customer Experience, Customer Retention and more. Marcel Dias has 4 emails on RocketReach.
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