Marcel Barrera Location
Texas, United States
Marcel Barrera Work
- 2021 - now Chief Strategy and Operations Officer (CSO) @ serviceMob, Inc.
- 2018 - 2021 Senior Vice President of Strategy and Growth @ serviceMob, Inc.
- 2017 - 2018 Specialist Master - Customer Experience | CRM | Customer Operations @ Deloitte
- 2016 - 2017 CEM | CX| UX | Strategy | Digital Transformation - Consulting Sr. Manager @ Cognizant
- 2015 - 2016 Director | Customer Experience Strategy and Business Project Lead Active Cosmetics Division @ L'Oréal
- 2014 - 2015 Director of Customer Experience @ L'Oréal
- 2013 - 2014 Consultant - Customer Experience and Consumer Operations (Change Enablement | Process Excellence) @ Accenture
- 2010 - 2013 Corporate Customer Care Manager @ Vitamin Research Products, LLC
- 2010 - 2010 Operations Manager- CONSULTANT @ Volt Information Sciences
- 2010 - 2010 Operations Manager- CONSULTANT @ Advanced Call Center Technologies, LLC
Marcel Barrera Education
- Salesforce Trailblazer
Salesforce Advocate | CRM Strategist (Salesforce Service Cloud | Marketing Cloud | Einstein | Lightning | Object & App Enablement)
2018 - 2018 - University of Phoenix
MBA (Business Administration)
2007 - 2008 - University of Phoenix
BSBA (Business Administration)
2003 - 2007
Marcel Barrera Skills
- Call Centers
- Process Improvement
- Customer Service
- Vendor Management
- Management
- Leadership
- Forecasting
- Strategy
- Operations Management
- Training
Marcel Barrera Summary
Marcel Barrera, based in Texas, United States, is currently a Chief Strategy and Operations Officer (CSO) at serviceMob, Inc.. Marcel Barrera brings experience from previous roles at serviceMob, Inc., Deloitte, Cognizant and L'Oréal. Marcel Barrera holds a 2018 - 2018 Salesforce Advocate | CRM Strategist in Salesforce Service Cloud | Marketing Cloud | Einstein | Lightning | Object & App Enablement @ Salesforce Trailblazer. With a robust skill set that includes Call Centers, Process Improvement, Customer Service, Vendor Management, Management and more. Marcel Barrera has 2 emails and 1 mobile phone numbers on RocketReach.
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Marcel Barrera
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