Marcel Barrera Email & Phone Number
Chief Strategy and Operations Officer (CSO) @ serviceMob, Inc.
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Marcel Barrera Location
- Texas, United States
Marcel Barrera Work
- 2021 -now Chief Strategy and Operations Officer (CSO) @
- 2018 -2021 Senior Vice President of Strategy and Growth @
- 2017 -2018 Specialist Master - Customer Experience | CRM | Customer Operations @
- 2016 -2017 CEM | CX| UX | Strategy | Digital Transformation - Consulting Sr. Manager @
- 2015 -2016 Director | Customer Experience Strategy and Business Project Lead Active Cosmetics Division @
- 2014 -2015 Director of Customer Experience @
- 2013 -2014 Consultant - Customer Experience and Consumer Operations (Change Enablement | Process Excellence) @
- 2010 -2013 Corporate Customer Care Manager @ Vitamin Research Products, LLC
- 2010 -2010 Operations Manager- CONSULTANT @
- 2010 -2010 Operations Manager- CONSULTANT @
- 2008 -2009 Customer Relations Marketing Manager @ Redcats USA
- 2006 -2008 Brand Manager @ Redcats USA
- 2005 -2006 Customer Relations Supervisor @ Redcats USA
- 1998 -2003 Production Manager @
Marcel Barrera Education
- Salesforce Trailblazer
Salesforce Advocate | CRM Strategist (Salesforce Service Cloud | Marketing Cloud | Einstein | Lightning | Object & App Enablement)
2018-2018 - University of Phoenix
MBA (Business Administration)
2007-2008 - University of Phoenix
BSBA (Business Administration)
2003-2007
Marcel Barrera Skills
- Call Centers
- Process Improvement
- Customer Service
- Vendor Management
- Management
- Leadership
- Forecasting
- Strategy
- Operations Management
- Training
- Outsourcing
- Customer Retention
- Customer Experience
- Project Management
- Sales
- Employee Training
- Customer Satisfaction
- Marketing
- Workforce Management
- Team Building
- Coaching
- Performance Management
- ERP
- Contact Centers
- Microsoft Excel
- Program Management
- Start-ups
- Business Strategy
- Analytics
- Retail
- Continuous Improvement
- P&L Management
- Call Center Development
- Microsoft Word
- Change Management
- Budgets
- Strategic Planning
- PowerPoint
- Team Leadership
- Data Analysis
- Cross-functional Team Leadership
- Account Management
- Time Management
- E-commerce
- Inventory Management
- Call Center
- Training & Development
- Excel
- Word
- CRM
- Contract Writing
- Consulting
- Financial Performance
- NOC
- Shared Services
- Training and Development
- Procedural
- Adjustments
- Digital Engagement
- CX
- Multiple Sites
- Protocol
- Cross Functional Team Leadership
- Assessment
- Search
- Design
- Demand
- Transformation Programs
- Statistics
- Chat
- Metrics
- Allocations
- Integration
- Carriers
- GAP
- Supervisor
- Transformations
- Salesforce.com
- Structures
- Private Label
- MS Excel
- Financial Understanding
- Brand Awareness
- Utilization
- MAP
- Microsoft Office
- Risk Analysis
- Sla
- Contests
- Directors
- Ratios
- RPO
- Reporting
- Capital
- Cost Reduction
- Payroll
- Campaigns
- P&L
- Gap Analysis
- Social Media
- SAP
- Csat
- Affinity
- IEX
- Order Management
- Incentives
- Communication
- Modeling
- Customer Relationship Management
- SFDC
- Cost Savings
- Operations
- Architectural Design
- Credit
- CMS
- DSL
- Customer Journey Mapping
- Technical Support
- Training Programs
- Cloud Computing
- Accounts Receivable
- Brand Loyalty
- Functional Design
- E Commerce
- Business Units
- Root Cause Analysis
- Resources
- Start Ups
- Predictive Analytics
- IVR
- Analytical Skill
- Organizational Behavior
- Agents
- Manufacturing
- Telephony
- Customer Engagement
- Management Development
- Process Design
- Optimization
- CEM
- Supply Chain
- Architecture
- FDA
- Floor Management
Marcel Barrera Summary
- Marcel Barrera, based in Texas, United States, is currently a Chief Strategy and Operations Officer (CSO) at serviceMob, Inc.. Marcel Barrera brings experience from previous roles at serviceMob, Inc., Deloitte, Cognizant and L'Oréal. Marcel Barrera holds a 2018 - 2018 Salesforce Advocate | CRM Strategist in Salesforce Service Cloud | Marketing Cloud | Einstein | Lightning | Object & App Enablement @ Salesforce Trailblazer. With a robust skill set that includes Call Centers, Process Improvement, Customer Service, Vendor Management, Management and more. Marcel Barrera has 2 emails and 4 mobile phone numbers on RocketReach.
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