Marc Sotoya Email
Customer Service Operations Manager @ Ascent Solutions Pte Ltd
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Marc Sotoya Location
- Manila, Philippines
Marc Sotoya Work
- Customer Service Operations Manager @ (May 2020 - Present)
- Call Center Manager @ (October 2017 - July 2019)
- Team Lead @ (April 2016 - October 2017)
- Team Lead @ Convergys (January 2010 - January 2016)
- Customer Service Representative @ Convergys (July 2007 - January 2010)
Marc Sotoya Education
- Lyceum of the Philippines University - Manila
Bachelor of Science (BS) (Nursing Education)
2004-2008
Marc Sotoya Skills
- Team Management
- Process Improvement
- BPO
- Project Management
- Call Centers
- Customer Service
- People Management
- Customer Service Management
- Data Analysis
- Critical Thinking
- Collaborative Leadership
- Coaching
- Presentation Skills
- Performance Management
- Customer Satisfaction
- Training
- Outsourcing
- Team Leadership
- Customer Experience
- Operations Management
- CRM
- Employee Relations
- Employee Engagement
- Leadership
- Contact Centers
- Business Process Outsourcing (BPO)
- Business Process Outsourcing Bpo
- Business Process Outsourcing
Marc Sotoya Summary
- Marc Sotoya, based in Metro Manila, Philippines, is currently a Customer Service Operations Manager at Ascent Solutions Pte Ltd. Marc Sotoya brings experience from previous roles at Visa, Affinion Group and Convergys. Marc Sotoya holds a 2004 - 2008 Bachelor of Science (BS) in Nursing Education @ Lyceum of the Philippines University - Manila. With a robust skill set that includes Team Management, Process Improvement, BPO, Project Management, Call Centers and more. Marc Sotoya has 2 emails on RocketReach.
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