Marc Poole Email & Phone Number
Customer Service Manager @ University of Limerick
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Marc Poole Location
- Ireland
Marc Poole Work
- 2021 -now Customer Service Manager @
- 2014 -2021 ICT, Partner and Processing Manager @
- 2012 -2014 Technical Service Desk Manager @
- 2008 -2014 Telefonica European works council Secretary and O2 Ireland people Forum @
- 2010 -2012 Technical Service Desk Team leader @
- 2010 -2010 Customer ExperienceTeam Leader @
- 2007 -2010 Sales and Retention Team Leader @
- 1999 -2001 customer Service and planning @ Martin Dawes
Marc Poole Education
- University of Limerick
Master’s Degree (Work & Organisational Behaviour)
2016-2018 - University of Limerick
Bachelor's Degree (Management)
2011-2013 - University of Limerick
Cert (Personnell Management practice)
2008-2009 - University of Limerick
Diploma in Business Management Practice (Diploma in Business Management Practice)
2008-2009
Marc Poole Skills
- Change Management
- Employee Engagement
- Telecommunications
- Customer Experience
- Call Center
- Performance Management
- Team Management
- Customer Retention
- Team Leadership
- Mobile Devices
- Managed Services
- Service Delivery
- Broadband
- Sla
- Account Management
- Contact Centers
- Coaching
- Outsourcing
- Vendor Management
- Customer Satisfaction
- Direct Sales
- Service Management
- Mobile Technology
- GSM
- 3G
- Mobile Communications
- Business Strategy
- Project Management
- Sales Management
- Product Management
- CRM
- Cloud Computing
- Process Improvement
- Management
- Leadership
- IT Service Management
- Wireless
- Project Planning
- Strategy
- Training
- Employee Relations
- Human Resources
- Sales
- Negotiation
- Call Centers
- Customer Relationship Management (CRM)
- Wireless Technologies
- Service-Level Agreements (SLA)
- Customer Relationship Management Crm
- Service Level Agreements Sla
- Customer Relationship Management
- Service Level Agreements
Marc Poole Summary
- Marc Poole, based in Ireland, is currently a Customer Service Manager at University of Limerick. Marc Poole brings experience from previous roles at Three Ireland, Telefonica | O2 Ireland, Telefónica O2 UK and Telefonica O2 Ireland. Marc Poole holds a 2016 - 2018 Master’s Degree in Work & Organisational Behaviour @ University of Limerick. With a robust skill set that includes Change Management, Employee Engagement, Telecommunications, Customer Experience, Call Center and more. Marc Poole has 2 emails on RocketReach.
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