2024 -2025 Major Incident and Problem Manager, Team Lead @
2018 -2024 Major Incident and Problem Manager @
2016 -2018 Automated Systems Technician @
2013 -2016 IT Deployment Lead and VIP Desktop Administrator @
2011 -2012 Manager, Customer Support Center @
2011 -2011 Global Help Desk Manager (Consultant) @
2010 -2010 Technology Support Specialist (Part Time Consultant) @
2008 -2009 IT Service Desk Manager @
2004 -2008 Help Desk Team Lead and Desktop Support Specialist @
1999 -2004 IT Consultant @
1997 -1998 Technical Services Manager @
1996 -1997 Help Desk Supervisor and RMA Supervisor @ Micro Warranty Services
Marc McLean Education
The University of Texas at Arlington 1986-1988
JJ Pearce HS 1983-1986
Marc McLean Skills
OS X
Speech Recognition
SQL Server
Windows Server
Help Desk Support
NOC
Sound
Printing
SCCM
Citrix
Service Desk
Technical Training
Expenses
Windows
Net
Trend Analysis
Ras
Opas
Performance Metrics
Symantec Endpoint Protection
Call Tracking
SAN
Construction
Windows 7
Customer Support
WAN
Technical Services
Science
Cellular Communications
Resume
Desktop Computers
Metrics
Keys
AV
IT Service Management
VIP
Polished
SMTP
Ola
ConnectWise
Networking
Escalation
Troubleshooting
McAfee
Desktop Support
Tier Ii
TCP/IP
Inventory
Reconciliation
Mclean
Microsoft Office
Android
VM
BMC Remedy
Training
Altiris
Mttr
Redwood
Customer Service
Audience
Sla
Printers
Root Cause
VPN
Documentation
Project Management
Server Administration
Service Providers
Field Service
VMware
Problem Management
Guides
Hardware
Critical Incident Response
Warranty
Pressure Situations
Service Catalog
Solid Professional Standards
iPhone
Cisco VPN
R
C
Business Applications
Cisco Call Manager
VoIP
Computer Repair
DNS
Sonic
Training Documentation
Communication
Business Analysis
LAN
TCP
System Administration
ERP
Customer Relationship Management
Speech
iPhone Support
Operations
Blackberry
Maintenance
Change Management
Network Administration
Desktop Administration
Technical Support
Get The Job Done
Service Management
SQL
Measurements
House
Small Business
Inventory Control
DHCP
Distribution
Call Monitoring
Active Directory
ITIL
Marc
Root Cause Analysis
Multi Tasking
Start Ups
Microsoft Exchange
Reviews
Investments
IIS
Windows Vista
Product Training
Software
Outlook
JD Edwards
Customer Experience Management
IT Operations
RMA
Agents
Administration
Asset
Application Support
Protection
Scanners
Remedy
Technician
Citrix XenApp
Wireless
Multilingual
Video Conferencing
.NET
Marc McLean Summary
Marc McLean, based in Irvine, CA, US, is currently a Manager, Major Incident Management at Fidelity National Financial. Marc McLean brings experience from previous roles at Fidelity National Financial, County of San Bernardino and Murphy, McKay & Associates. Marc McLean holds a 1986 - 1988 The University of Texas at Arlington. With a robust skill set that includes OS X, Speech Recognition, SQL Server, Windows Server, Help Desk Support and more. Marc McLean has 5 emails and 1 mobile phone numbers on RocketReach.
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