Customer Experience Lead @ (January 2021 - February 2023)
Customer Journey Project Manager @ (November 2018 - December 2020)
Customer Experience Manager @ (February 2015 - November 2018)
Customer Experience Consultant @ (March 2010 - December 2014)
Consultant @ Thalatta, missie, visie en marketing (November 2008 - October 2009)
Accountmanager @ Laurens Simonse Groep (April 2008 - October 2008)
Rayonmanager @ Nycomed (July 2005 - March 2008)
Internship @ Adinso (January 2004 - January 2005)
Internship @ KrasAir (September 2003 - January 2004)
Marc Maas Education
Fontys University of Applied Sciences
Ba (Marketing Management)
2001-2005
Strabrecht College
HAVO (Nederlands, Engels, Duits, Wiskunde B, Natuurkunde, Economie)
1994-2001
Marc Maas Skills
Persona's
Klantreis
Customer Service
Klantgerichtheid
ZMET
Gedragsgericht interviewen
Belevingsonderzoek
Kwalitatief onderzoek
Klantstrategie
Klantreizen
Customer Journeys
Klantenbehoud
Klantenservice
CX
Customer advocacy
Klantentevredenheid
Klantbeleving
Kennis van klanten
Klantgerichte service
Klantenservicetraining
Klantenervaringsbeheer
Contact met de klant
customer experience
Business Analysis
Product Development
Process Improvement
Market Research
English
Research
Creative Problem Solving
Marketing Research
Marketing Management
Marketing Communications
Change Management
Customer Journey Mapping
Interviews
Onderzoek
Projectmanagement
Rapportage en analyse
customer experience
Coaching
User Interface Design
Photoshop
Strategic Planning
Microsoft Word
Marc Maas Summary
Marc Maas, based in Heeze, NB, NL, is currently a Founder at Reversed CX. Marc Maas brings experience from previous roles at Gemeente Eindhoven, Brabantia | B Corp Certified and Lightyear. Marc Maas holds a 2001 - 2005 Ba in Marketing Management @ Fontys University of Applied Sciences. With a robust skill set that includes Persona's, Klantreis, Customer Service, Klantgerichtheid, ZMET and more. Marc Maas has 1 emails and 3 mobile phone numbers on RocketReach.
Looking for a different Marc Maas?
Find contact details for 700 million professionals.