Marc Karschies Email

Customer Experience (CX) and Service Quality (SQ) Strategy Consultant | Managing Partner @ KCA Consultants

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Marc Karschies's Location

United Arab Emirates

Marc Karschies's Work

Customer Experience (CX) and Service Quality (SQ) Strategy Consultant | Managing Partner @ KCA Consultants
CXPA Middle East Regional Council and UAE Member Organization Leader @ Customer Experience Professionals Association (CXPA)
DQA and DHDA Senior Assessor and Team Lead @ Dubai Food Festival 2019

Lecturer Innovation and Project Management @ Middlesex University Dubai
Adjunct Professor of Operations and IT Management @ Hult International Business School
Head Group Service Quality @ Emirates NBD
Operations Head, Vice President @ Citi
Manager Quality and Internal Control, Assistant Vice President @ Citi
Quality Manager, Operations Manager, Project and Program Manager @ Citi
Retail Banking Sales @ Citi

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Marc Karschies's Education

London Business School
MBA (Strategy & Brand Management)
2007 - 2008
Hochschule für Bankwirtschaft Frankfurt am Main
BA (Finance and Banking)
2004 - 2006
Handelskammer Bremen
Certification (Bankkaufmann (Banking))
1993 - 1996

Marc Karschies's Skills

Leadership
Six Sigma
Quality Management

Customer Experience
Team Building
Banking
Public Speaking
Employee Engagement
Credit Cards
Executive Management

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Marc Karschies's Summary

Marc Karschies, based in United Arab Emirates, is currently a Customer Experience (CX) and Service Quality (SQ) Strategy Consultant | Managing Partner at KCA Consultants, bringing experience from previous roles at Customer Experience Professionals Association (CXPA), Department of Economic Development, Government of Dubai, Middlesex University (Dubai Campus) and Hult International Business School. Marc Karschies holds a 2007 - 2008 MBA in Strategy & Brand Management @ London Business School. With a robust skill set that includes Leadership, Six Sigma, Quality Management, Customer Experience, Team Building and more, Marc Karschies contributes valuable insights to the industry. Marc Karschies has 3 emails on RocketReach.