Marc James Email & Phone Number

Vice President Customer Service @ Spectrum

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Marc James Location

Cincinnati, OH, US

Marc James Work

2017 -now Vice President Customer Service @
2014 -2020 Principal @ Marc James Consulting
2014 -2016 Senior Vice President Operations @
2011 -2014 Vice President Call Center Operations @
2009 -2011 Vice President Retention and Upgrades @
2008 -2009 Sr. Director Sales and Retention @
2007 -2008 Director of Retention Operations @
2006 -2007 Manager Customer Care Strategy and Innovation @
2005 -2006 Manager Divisional Operations @
2003 -2005 Manager Video and Telephone Product Support @

Marc James Education

Fox School of Business at Temple University
(Business Administration)
2007-2009
Temple University
Master of Business Administration
2009
Excelsior University
Bachelor of Arts
2004
Excelsior College
Bachelor of Arts (History)

Marc James Skills

Writing
Team Building
Adobe Contribute
Call Center
Expenses
Sales
Acting
Customer Retention
Customer Oriented
Translation
System Upgrades
Performance Metrics
Finance
Talent Acquisition
Contact Centers
Employee Relations
Temporary Placement
Cross Functional Team Leadership
Product Management
Organizational Structure
Trend
Management
Proven Leader
Revenue
Coaching
Resume
Integration
CRM
Metrics
Leadership
Ahead of Schedule
Sears
Strategic Partnerships
Human Resources
Collaborative
Execution
Emerging Leaders
Georgia
Philadelphia
Inside Sales
Forecasting
Customer Satisfaction
System
Telecommunications
Business Services
Atlanta
Team Leadership
Strategy
Strategies
Loyalty Programs
Operations Management
Training
Point of Contact
Customer Service
Enterprise Software
Operational Strategy
Operational Excellence
Scheduling
Project Management
Product Development
Performance Reporting
Reporting
Capital
Call Centers
Operational Support
High Performance Computing
Partnerships
Analysis
Written
Field Marketing
R
Power
Strategic Business
C
Churn
Accountability
Business Analysis
Communication
Modeling
Negotiation
Business Operations
Strategic Planning
Product Support
Operations
Marketing
Mso
Leadership Development
Credit
Change Management
Information Flow
Social Influence
Technical Support
Business Process Improvement
Project
Measurements
Facilities Management
Mechanism
Hyper
Presentations
LinkedIn
Business Systems
Avid
Responsibility
Internal Audit
Customer Experience
Six Sigma
Business Units
Efficient
Google Groups
Personnel Management
Collaborating
Staffing Plans
Broadband
Marc
Account Management
History
Reviews
Vendor Management
Green Belt
Process Improvement
High Touch
San Diego
Concerts
Video
Product Lifecycle Management
Relationship Building
Program Management
Rate
Internal Controls
Invoicing
Deployed
Budgets
Culture
Business Strategy
Customer Information
Wireless

Marc James Summary

Marc James, based in Cincinnati, OH, US, is currently a Vice President Customer Service at Spectrum. Marc James brings experience from previous roles at Marc James Consulting, Education at Work, Cincinnati Bell and DIRECTV. Marc James holds a 2007 - 2009 Fox School of Business at Temple University. With a robust skill set that includes Writing, Team Building, Adobe Contribute, Call Center, Expenses and more. Marc James has 2 emails and 5 mobile phone numbers on RocketReach.