Marc Held Email
Domain lead EU customer service and sales IT @ DHL Express
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Marc Held Location
- Netherlands
Marc Held Work
- 2021 -now Domain lead EU customer service and sales IT @
- 2019 -2021 Program Manager @
- 2019 -2019 Application Development Consultant @
- 2013 -2019 Founding Partner @ NextStep3D
- 2018 -2019 Delivery Specialist Latin America @
- 2017 -2018 Interim Contract Manager @
- 2016 -2017 Shared Services Delivery Manager IT Security @
- 2011 -2016 Service Delivery Manager Cisco professional services @
- 2011 -2013 Consultancy New Way of Working @
- 2010 -2012 Program Manager @
- 2010 -2011 Senior Program Manager @ Rabo Mobiel
- 2010 -2011 Business analyst Customer contact consultant and advisor @
- 2008 -2010 Interim Business Service Manager ERP intergration @ Newtel
- 2007 -2008 Consultant @
- 2005 -2007 Consultancy @
- 2005 -2006 Project Manager @ BSC / Cendris
- 2005 -2005 Consultant- Call Centre Improvement and Process improvement, @ Boer en Croon-Nextrategy, SNT
- 2004 -2004 Consultant Busines impact @ Oskar mobile telecom
- 2003 -2004 Consultant National Call Centre Improvement, @ Dutch Police,
- 2001 -2003 Consultant and Interim manager - Customer operations, @ MM02 (European mobile operator),
- 1998 -2002 Project manager @
- 1995 -1997 Project manager @
Marc Held Education
- Potchefstroom University South Africa
(Business Economics)
1982-1986 -
Bachelor of Commerce
1972-1977
Marc Held Skills
- Process Improvement
- Coaching
- Program Management
- CRM
- Management Consulting
- Project Management
- Change Management
- Telecommunications
- Interim Management
- Management
- Operations Management
- Strategic Planning
- Business Process Improvement
- Consulting
- Process Management
- Knowledge Management
- PRINCE2
- Strategy
- Outsourcing
- ICT
- Argile
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Business Analysis
- Team Leadership
- Customer Service
- Business Strategy
- Leadership
- Team Building
- Contract Management
- People Management
- Agile Project Management
- English
- Vendor Management
- Agile Methodologies
- Scrum
- Product Management
- Dutch
- Continuous Improvement
- Mobile Devices
- Enterprise Resource Planning Erp
- Customer Relationship Management
- Enterprise Resource Planning
Marc Held Summary
- Marc Held, based in Netherlands, is currently a Domain lead EU customer service and sales IT at DHL Express. Marc Held brings experience from previous roles at DHL Express, Doceri, NextStep3D and Liberty Global. Marc Held holds a 1982 - 1986 Potchefstroom University South Africa. With a robust skill set that includes Process Improvement, Coaching, Program Management, CRM, Management Consulting and more. Marc Held has 1 emails on RocketReach.
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