2022 -2023 Senior Vice President, Global Client Support + PMX Product @
2021 -2022 Senior Vice President, Global Client Support + Mergers and Acquisitions @
2019 -2021 Senior Vice President, Global Services @
2014 -2019 Vice President, Global Client Support + SaaS Services @
2013 -2014 Sr. Director, Global Services @
2012 -2013 Director, Global Client Support @
2010 -2012 Sr. Manager, Global Client Support @
2007 -2010 Sr. Manager, Client Support and Customer Care @
2001 -2007 Sr. Product Manager @
1997 -2001 Sr. Project Manager (Global Professional Services) @
Marc Dicapua Skills
Salesforce.com Implementation
Employee Management
Customer Experience
SaaS
Salesforce.com
Call Center
Employee Engagement
Product Management
Enterprise Software
Customer Service
Customer Service Management
Strategy
Management
Sales
Customer Satisfaction
Marketing
Cross Functional Team Leadership
Product Marketing
Team Management
Microsoft Excel
Account Management
Business Development
Business Analysis
Business Intelligence
CRM
Marc Dicapua Summary
Marc Dicapua, based in Solon, OH, US, is currently a Senior Vice President, Global Client Delivery at MRI Software. Marc Dicapua brings experience from previous roles at MRI Software. With a robust skill set that includes Salesforce.com Implementation, Employee Management, Customer Experience, SaaS, Salesforce.com and more. Marc Dicapua has 2 emails and 1 mobile phone numbers on RocketReach.
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