Senior Vice President, Global Client Support + PMX Product @ (November 2022 - June 2023)
Senior Vice President, Global Client Support + Mergers and Acquisitions @ (September 2021 - November 2022)
Senior Vice President, Global Services @ (June 2019 - September 2021)
Vice President, Global Client Support + SaaS Services @ (June 2014 - May 2019)
Sr. Director, Global Services @ (March 2013 - June 2014)
Director, Global Client Support @ (April 2012 - March 2013)
Sr. Manager, Global Client Support @ (January 2010 - April 2012)
Sr. Manager, Client Support and Customer Care @ (February 2007 - January 2010)
Sr. Product Manager @ (June 2001 - January 2007)
Sr. Project Manager (Global Professional Services) @ (January 1997 - June 2001)
Marc Dicapua Skills
Salesforce.com Implementation
Employee Management
Customer Experience
SaaS
Salesforce.com
Call Center
Employee Engagement
Product Management
Enterprise Software
Customer Service
Customer Service Management
Strategy
Management
Sales
Customer Satisfaction
Marketing
Cross Functional Team Leadership
Product Marketing
Team Management
Microsoft Excel
Account Management
Business Development
Business Analysis
Business Intelligence
CRM
Marc Dicapua Summary
Marc Dicapua, based in Solon, OH, US, is currently a Senior Vice President, Global Client Delivery at MRI Software. Marc Dicapua brings experience from previous roles at MRI Software. With a robust skill set that includes Salesforce.com Implementation, Employee Management, Customer Experience, SaaS, Salesforce.com and more. Marc Dicapua has 2 emails and 1 mobile phone numbers on RocketReach.
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