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Marc Baines Location
Cambridge, GB
Marc Baines Work
Partner - Director of Growth and Transformation @ (April 2026 - Present)
Director of Growth and Transformation @ (July 2025 - April 2026)
Chief Executive Officer @ (July 2024 - July 2025)
Managing Director @ (September 2015 - September 2024)
Customer Experience Manager @ (July 2012 - September 2015)
Customer Experience Officer @ AmicusHorizon (February 2010 - July 2012)
Graduate Trainee @ (September 2008 - February 2010)
Marc Baines Education
Cranfield University
Executive MBA
2021-2023
University of Greenwich
Bachelor of Arts (B.A.) (Marketing)
2004-2008
St Georges School, Gravesend
Marc Baines Skills
Stakeholder Management
Customer Satisfaction
Customer Experience
Complaint Management
Change Management
Budgets
Public Sector
Social Housing
Strategy
Customer Service
Coaching
Stakeholder Engagement
Training
Performance Management
Project Management
Private Sector
Policy
Business Process Improvement
Performance Improvement
Strategic Planning
Affordable Housing
Local Government
Bid Writing
Community Engagement
Management
Contact Centers
CRM
Team Leadership
Culture Change
Acquisition Integration
Business Development
Business Transformation
Public Speaking
User Experience
Photoshop
Marc Baines Summary
Marc Baines, based in Cambridge, GB, is currently a Partner - Director of Growth and Transformation at Baily Garner. Marc Baines brings experience from previous roles at Baily Garner, South East Consortium and AmicusHorizon Ltd. Marc Baines holds a 2021 - 2023 Executive MBA @ Cranfield University. With a robust skill set that includes Stakeholder Management, Customer Satisfaction, Customer Experience, Complaint Management, Change Management and more. Marc Baines has 2 emails and 1 mobile phone numbers on RocketReach.
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