Maranda Sheahan Email & Phone Number
Director, Business Transformation @ Open Door Group
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Maranda Sheahan Location
- Edmonton, AB, CA
Maranda Sheahan Work
- Director, Business Transformation @ (January 2026 - Present)
- Director, Journey and Process Excellence @ (November 2024 - September 2025)
- Director, Operational Support Services @ (April 2022 - November 2024)
- Manager, Member Experience Strategies @ (March 2021 - April 2022)
- COO Support Advisor @ (July 2020 - March 2021)
- Innovation Producer, Innovation and Strategic Insights @ (November 2018 - July 2020)
- Research Specialist and Analyst, Strategy and Innovation @ (January 2017 - November 2018)
- Banking Support Specialist, IT Services @ (December 2015 - January 2017)
- Personal Banking Specialist and Mutual Fund Representative @ (April 2015 - December 2015)
- Account Manager @ (June 2014 - March 2015)
- Account Manager Trainee @ (January 2014 - June 2014)
- MSR Supervisor @ (December 2011 - December 2013)
- Member Contact Representative @ (August 2010 - December 2011)
- Assistant Manager @ (September 2009 - July 2010)
Maranda Sheahan Education
- Canadian Mental Health Association (CMHA)
Certified Peer Support Worker
2020-2022 - Harvard Business School Online
Other; Certificate in Leading with Finance
2021-2021 - Cornell University
eCornell University (Innovation Strategy)
2020-2021 - Strativity Journey Management Academy
Certificate (Customer Journey Management)
2020-2020 - Innovation Engineering Institute
Innovation Engineering - Blue Belt Certification (Innovation)
2019-2019 - University of Calgary
Project Management
2019-2019 - IDEO U
Prototyping for Digial Experiences (Innovation)
2019-2019 - Cornell University
eCornell - Data Driven Marketing Certificate
2018 - Dale Carnegie Training
Dale Carnegie Course
2017
Maranda Sheahan Skills
- Banking
- Board of Directors Reporting
- Business Development
- Business Innovation
- Business Insights
- Business Process
- Business Process Improvement
- Business Support
- Business Transformation
- Change Management
- Coaching
- Collaborative Problem Solving
- Communication
- Competitive Scanning
- Complaint Management
- Consumer Lending
- Credit
- Credit Analysis
- Customer Experience Management
- Customer Journey Mapping
- Customer Satisfaction
- Customer Service
- Data Analysis
- Documentation
- Employee Training
- Enablement
- Executive Communications Support
- Executive Reporting
- Executive Support
- Leadership
- Loans
- Market Research
- Mortgage Lending
- Mutual Funds
- Net Promoter Score
- Operational Efficiency
- Operational Risk
- Presentation Skills
- Problem Solving
- Project Management
- Quality Assurance
- Regulatory Compliance
- Reporting
- Requirements Gathering
- Retail Banking
- Risk Management
- Robotic Process Automation (RPA)
- Sales Excellence
- Strategic Thinking
- Team Building
- Technical Writing
- Training Delivery
- Vendor Management
Maranda Sheahan Summary
- Maranda Sheahan, based in Edmonton, AB, CA, is currently a Director, Business Transformation at Open Door Group. Maranda Sheahan brings experience from previous roles at Servus Credit Union and connectFirst Credit Union. Maranda Sheahan holds a 2020 - 2022 Certified Peer Support Worker @ Canadian Mental Health Association (CMHA). With a robust skill set that includes Banking, Board of Directors Reporting, Business Development, Business Innovation, Business Insights and more.
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