Manuel Escaler Email & Phone Number
Contact Center General Manager @ Banco Promerica Guatemala
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Manuel Escaler Location
- Guatemala
Manuel Escaler Work
- Contact Center General Manager @ (January 2018 - Present)
- Account General Manager @ (October 2013 - January 2018)
- Senior Operations Manager @ (August 2012 - October 2013)
- Operations Manager - Ge Accounts @ (July 2010 - July 2012)
- Operations Manager @ Nco Group (February 2009 - July 2010)
- Operations and Marketing Manager @ Café San Lucas (January 2006 - December 2008)
- Brand Manager @ Máquinas Exactas (September 2004 - November 2005)
- Owner and General Manager @ Pulso Diseño Y Publicidad (May 2001 - August 2004)
Manuel Escaler Education
-
Master Of Business Administration
2013-2016 - Florida International University
Bachelor Of Arts (Marketing, Business Management)
1998-2000 - Santa Fe Community College
(Business Administration)
1996-1998
Manuel Escaler Skills
- Administration
- Analysis
- Attrition
- BPO
- Budgeting
- Budgets
- Business Development
- Business Process Outsourcing (BPO)
- Business Relationship Management
- Business Strategy
- Call Center
- Call Centers
- Commercial Awareness
- Commercial Banking
- Communication
- Compliance
- Contact Center Management
- Contact Centers
- Coordination
- Corporate Finance
- Corporate Financial Reporting
- Customer Engagement
- Customer Experience
- Customer Loyalty
- Customer Relations
- Customer Retention
- Customer Satisfaction
- Customer Service
- Employee Engagement
- Equipos virtuales
- Financial Management
- Forecasting
- Inbound
- Inbound Marketing
- Interpersonal Skills
- KPI
- Key Performance Indicators
- Leadership
- Liderazgo de equipos
- Management
- Market Research
- Marketing
- Negotiation
- New Business Development
- Operations Management
- Outbound
- Outsourcing
- People Management
- Performance Management
- Planning
- Process Management
- Program Management
- Project Planning
- Recruiting
- SLA
- Six Sigma
- Team Leadership
- Teamwork
- Training
- Workforce Management
Manuel Escaler Summary
- Manuel Escaler, based in Guatemala, is currently a Contact Center General Manager at Banco Promerica Guatemala. Manuel Escaler brings experience from previous roles at Telus International Central America, Genpact and Nco Group. Manuel Escaler holds a 2013 - 2016 Master Of Business Administration. With a robust skill set that includes Administration, Analysis, Attrition, BPO, Budgeting and more. Manuel Escaler has 3 emails and 9 mobile phone numbers on RocketReach.
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