Manny Ramirez Email & Phone Number
Snr Cloud Service Delivery Manager @ SAS
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Manny Ramirez Location
- Sydney, NSW, AU
Manny Ramirez Work
- Snr Cloud Service Delivery Manager @ (August 2023 - Present)
- Snr Customer Success Manager @ (August 2021 - July 2023)
- Customer Success Advisor, ANZ @ (August 2020 - August 2021)
- APAC Customer Success Manager, Global Customer Success @ Poly (November 2018 - July 2020)
- APAC Strategic Enterprise Customer Success Manager @ (July 2017 - November 2018)
- APAC Lead SaaS Business Relationship Manager and Customer Success Manager @ (March 2014 - May 2017)
- Remedy OnDemand SaaS Service Desk Manager (Virtual - Managed 7 staff, PUNE, US and UK). @ (October 2014 - January 2015)
- Asia Pacific Lead SaaS Customer Success Manager and Service Delivery Manager @ (November 2012 - March 2014)
- Asia Pacific Lead SaaS Engagement Manager @ (January 2012 - November 2012)
- Asia Pacific Senior Premier Support Account Manager @ (February 2010 - January 2012)
- Solution Architect for Remote Operations @ (July 2009 - February 2010)
- Change Manager and ITSM Consultant (Contractor) @ (December 2008 - July 2009)
- IT Service Desk Manager (Fixed Term Contract) @ (March 2008 - October 2008)
- Support Manager @ ReadSoft (January 2007 - January 2008)
- Team Leader, Advanced Support Technology, System Admin @ (January 1999 - January 2007)
Manny Ramirez Education
- Charles Sturt University
Master of Management (Information Technology)
2010-2012 - Charles Sturt University
Graduate Certificate in Management (Information Technology) (Management)
2009-2010
Manny Ramirez Skills
- Account Management
- Amazon Web Services (AWS)
- B2B
- Business Process Improvement
- Business Relationship Building
- Business Relationship Management
- Business-to-Business (B2B)
- Cloud Security
- Customer Advocacy
- Customer Experience
- Customer Renewals
- Customer Retention
- Customer Success
- Gainsight
- IT Service Management
- ITIL
- Leadership
- Management
- Microsoft Azure
- Okta Administration
- Problem Solving
- Process Improvement
- Product Adoption
- Project Management
- Risk Management
- SaaS
- Security
- Service Delivery
- Service Desk
- Strategy
- Support Management
- Team Leadership
- Team Management
- Team-focused
- IT Strategy
- Information Technology
- Consulting
- Trusted Advisor
- Splunk
- Windows Server
- SDLC
- Data Center
- Infrastructure
- COBIT
- Customer Oriented
- Networking
- Software as a Service Saas
- Incident Management
- ISO 20000
- Virtualization
- Enterprise Architecture
- Program Management
- Professional Services
- IT Operations
- Change Management
- BMC Remedy
- Network Administration
- Disaster Recovery
- Sla
- Customer Support
- Enterprise Software
- Technical Support
- Service Management
- Computer Networking
- Outsourcing
- Unix
- Pre Sales
- Cloud Computing
- VMware
- Solution Architecture
- Integration
- IT Management
- Amazon Web Services Aws
- Amazon Web Services
- Software as a Service
Manny Ramirez Summary
- Manny Ramirez, based in Sydney, NSW, AU, is currently a Snr Cloud Service Delivery Manager at SAS. Manny Ramirez brings experience from previous roles at Okta, Illumio, Poly and Auth0. Manny Ramirez holds a 2010 - 2012 Master of Management in Information Technology @ Charles Sturt University. With a robust skill set that includes Account Management, Amazon Web Services (AWS), B2B, Business Process Improvement, Business Relationship Building and more. Manny Ramirez has 3 emails and 3 mobile phone numbers on RocketReach.
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