Manny Ramirez Email & Phone Number
Cloud Service Delivery Manager @ SAS
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Manny Ramirez Location
- Sydney, NSW, AU
Manny Ramirez Work
- 2023 -now Cloud Service Delivery Manager @
- 2021 -2023 Snr Customer Success Manager @
- 2020 -2021 Customer Success Advisor, ANZ @
- 2018 -2020 APAC Customer Success Manager, Global Customer Success @
- 2017 -2018 APAC Strategic Enterprise Customer Success Manager @
- 2014 -2017 APAC Lead SaaS Business Relationship Manager and Customer Success Manager @
- 2014 -2015 Remedy OnDemand SaaS Service Desk Manager (Virtual - Managed 7 staff, PUNE, US and UK). @
- 2012 -2014 Asia Pacific Lead SaaS Customer Success Manager and Service Delivery Manager @
- 2012 -2012 Asia Pacific Lead SaaS Engagement Manager @
- 2010 -2012 Asia Pacific Senior Premier Support Account Manager @
- 2009 -2010 Solution Architect for Remote Operations @
- 2008 -2009 Change Manager and ITSM Consultant (Contractor) @
- 2008 -2008 IT Service Desk Manager (Fixed Term Contract) @
- 2007 -2008 Support Manager @
- 1999 -2007 Team Leader, Advanced Support Technology, System Admin @
Manny Ramirez Education
- Charles Sturt University
Master of Management (Information Technology)
2010-2012 - Charles Sturt University
Graduate Certificate in Management (Information Technology) (Management)
2009-2010
Manny Ramirez Skills
- Leadership
- IT Strategy
- Information Technology
- Consulting
- Trusted Advisor
- Splunk
- Windows Server
- SDLC
- Business Relationship Management
- Data Center
- Infrastructure
- Service Desk
- ITIL
- Account Management
- COBIT
- Customer Oriented
- Networking
- Software as a Service Saas
- Incident Management
- ISO 20000
- Team Management
- Team Leadership
- Process Improvement
- Strategy
- Virtualization
- Enterprise Architecture
- Program Management
- Professional Services
- IT Operations
- Risk Management
- Business Relationship Building
- Change Management
- BMC Remedy
- Network Administration
- Disaster Recovery
- Sla
- Customer Support
- Enterprise Software
- Technical Support
- Service Management
- Business Process Improvement
- SaaS
- Management
- Computer Networking
- Project Management
- Outsourcing
- Security
- Support Management
- Unix
- Pre Sales
- Service Delivery
- Cloud Computing
- VMware
- Solution Architecture
- Integration
- IT Management
- Amazon Web Services Aws
- Customer Advocacy
- IT Service Management
- Amazon Web Services
- Software as a Service
Manny Ramirez Summary
- Manny Ramirez, based in Sydney, NSW, AU, is currently a Cloud Service Delivery Manager at SAS. Manny Ramirez brings experience from previous roles at Okta, Illumio, Poly and Auth0. Manny Ramirez holds a 2010 - 2012 Master of Management in Information Technology @ Charles Sturt University. With a robust skill set that includes Leadership, IT Strategy, Information Technology, Consulting, Trusted Advisor and more. Manny Ramirez has 3 emails and 3 mobile phone numbers on RocketReach.
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