Founder and President @ Techno-ventions Inc. (June 2012 - Present)
Chief Customer Officer @ Tenfold (January 2018 - December 2019)
VP, Solutions Delivery @ (January 2012 - December 2018)
Senior VP, Business Solutions @ West Interactive Corporation (acquired Tuvox Inc.) (January 2009 - December 2012)
Director, Unified Communications and Contact Center Solutions @ Nortel (January 1998 - December 2009)
Cofounder and Vice President—Advanced Technology Research @ SpeakEZ Inc. (January 1995 - December 1998)
Manish Sharma Education
Rutgers University
Ph.D. (Computer Engineering)
Faculty of Technology and Engineering, Maharaja Sayajirao (M.S.) University
Bachelor of Engineering - BE (Electronics and Communications Engineering)
Rutgers University
M.S. (Computer Engineering)
Manish Sharma Skills
Wireless Technologies
Project Management
Client Delivery
Customer Service
CTI
Managed Services
New Business Development
Management
CRM
Call Center
Strategy
Mergers
Mobile Devices
SaaS
Speech Recognition
Training
SIP
Microsoft Office
VoIP
Operations Management
Contact Centers
Amazon Web Services Aws
Integration
Business Development
Photoshop
Product Development
Mobile
Telecommunications
Professional Services
IVR
Unified Communications
Microsoft Excel
Networking
Product Marketing
Start Ups
Solution Selling
Program Management
Mergers and Acquisitions
Cross Functional Team Leadership
Product Engineering
Operations
Product Management
Enterprise Software
Leadership
Customer Relationship Management Crm
Technical Leadership
Software as a Service Saas
Voice Over Ip Voip
Outsourcing
Wireless
Call Centers
Cloud Computing
Session Initiation Protocol Sip
Amazon Web Services
Customer Support
Post Sales
Customer Success
Speech Technology
Voice Biometrics
Information Security
Technical Operations
Continuous Improvement
Privacy Compliance
High Performance Teams
Service Delivery
Customer Experience Management
Program Delivery Management
Executive Leadership
Customer Service Operations
Strategic Planning
Up Selling
Voice of the Customer
Value Realization
Fraud Detection
Critical Thinking
Manish Sharma Summary
Manish Sharma, based in Texas, United States, is currently a SVP Solution Delivery and Customer Success at Trusona. Manish Sharma brings experience from previous roles at Techno-ventions Inc., Tenfold, Verint Inc. (acquired Victrio Inc.) and West Interactive Corporation (acquired Tuvox Inc.). Manish Sharma holds a Ph.D. in Computer Engineering @ Rutgers University. With a robust skill set that includes Wireless Technologies, Project Management, Client Delivery, Customer Service, CTI and more. Manish Sharma has 1 emails and 1 mobile phone numbers on RocketReach.
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