Manish Jagdev Email & Phone Number
AVP | Head of Service | Strategy and Customer Experience @ Birla Opus
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Manish Jagdev Location
- Mumbai, MH, IN
Manish Jagdev Work
- AVP | Head of Service | Strategy and Customer Experience @ (May 2023 - Present)
- Director | Regional Service Operations | Strategy and Customer Success @ (March 2023 - May 2023)
- Head | Service Strategy | Customer Success and Regional Operations @ (July 2019 - March 2023)
- Head Of Customer Experience @ Flipkart Internet Private Limited (August 2018 - July 2019)
- Senior Manager | National Retail Quality @ (August 2015 - August 2018)
- Projects and Quality Assurance @ (July 2012 - August 2015)
- Associate Manager - Business and Service Excellence @ (July 2011 - July 2012)
- Service Excellence @ IDEA Cellular LTD (October 2009 - July 2011)
- Quality Analyst @ (February 2007 - October 2009)
Manish Jagdev Education
- Indian Institute of Management, Kozhikode
Executive MBA
2023-2025 - Post Graduate in Total Quality Management
MBA (2011)
2010-2012 - Kurukshetra University
B.Tech (Electrical)
2000-2004
Manish Jagdev Skills
- Analytical Skills
- Business Analysis
- Change Management
- Continuous Improvement
- Customer Satisfaction
- Customer Service
- Key Performance Indicators
- Leadership
- Management
- Marketing
- Microsoft Excel
- Net Promoter Score
- Process Excellence
- Process Improvement
- Project Management
- Quality Assurance
- Quality Management
- Service Delivery
- Six Sigma
- Strategy
- Team Building
- Team Management
- Telecommunications
- Vendor Management
- Certified Six Sigma Blank Belt
Manish Jagdev Summary
- Manish Jagdev, based in Mumbai, MH, IN, is currently a AVP | Head of Service | Strategy and Customer Experience at Birla Opus. Manish Jagdev brings experience from previous roles at Whirlpool Corporation, Flipkart Internet Private Limited and Vodafone. Manish Jagdev holds a 2023 - 2025 Executive MBA @ Indian Institute of Management, Kozhikode. With a robust skill set that includes Analytical Skills, Business Analysis, Change Management, Continuous Improvement, Customer Satisfaction and more. Manish Jagdev has 2 emails and 6 mobile phone numbers on RocketReach.
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